CES Inside Sales Supervisor

UGI Corporation • Rocklin, CA

2d • $70,000 - $70,000

About The Position

The Inside Sales Supervisor (ISS) directly supervises a team of Inside Sales Representatives and is accountable for the team's daily operations and performance. The role oversees inbound calls and outbound sales and retention calls, using established performance measures and best practices to meet revenue, sales, service, quality, and operational goals. The supervisor coaches and manages employee performance, supports training and hiring, and works with colleagues and leadership to implement programs and improve business results. Occasional travel for meetings is required, and the supervisor must be available for varying schedules and hours, including some weekends and holidays as workload requires.

Requirements

• Associate degree or equivalent work experience.
• Contact center experience and demonstrated capability in leadership roles.
• Demonstrated success in sales and the ability to coach customer qualification, prospecting, sales messaging, value propositions, objection handling, and closing techniques.
• Working knowledge of contact center operations, key performance metrics, and expense management.
• Ability to make reasonable decisions and judgments in a dynamic environment and take independent action with general managerial direction.
• Ability to analyze statistical and performance data, prepare management summary reports, and develop action plans.
• Strong knowledge of business systems and tools, including CRM, Microsoft Office products, databases, and the internet.
• Ability to manage personnel and use appropriate feedback and performance-correction techniques.
• Availability to work varying schedules and hours, including some weekends and holidays as workload requires.
• Willingness to submit to a pre-employment drug screen and criminal background check.

Nice To Haves

• Bachelor’s degree.
• Experience handling personnel-related issues and direct supervisory or management experience.

Responsibilities

• Oversee the daily operation and performance of a team of sales professionals to meet or exceed revenue, sales, and operational goals.
• Supervise, train, and motivate sales representatives, ensuring individual and team performance against goals, service level agreements, quality metrics, and client expectations.
• Set and track sales targets and ensure the sales pipeline remains filled with leads and prospects.
• Monitor and observe sales calls and activities, providing timely coaching to improve sales effectiveness and productivity.
• Deliver or participate in product, process, and sales training.
• Track and report metrics, KPIs, and data as required by leadership.
• Coach and develop team members through regular one-on-one feedback and annual performance evaluations.
• Participate in recruitment, interviewing, and selection as needed, and onboard new employees.
• Use performance management processes when necessary.
• Collaborate with peers, colleagues, and leadership to implement programs, achieve strategic plans, and improve business performance.

Benefits

• Medical, dental, and vision benefits.
• Flexible spending and health savings accounts for benefits-eligible employees.
• Retirement savings plans, including 401(k).
• Parental leave, military leave, vacation or paid time off, sick leave in compliance with state law as applicable, and paid holidays.
• Disability coverage.
• Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree