CES Inside Sales Supervisor

UGI Corporation • Rocklin, CA

4d

About The Position

The Inside Sales Supervisor (ISS) directly supervises a team of Inside Sales Representatives and is responsible for daily operational oversight and team performance. The role uses established performance measures and best practices to support representatives handling inbound calls and making outbound sales and retention calls. The supervisor provides coaching and performance management to help individuals and the team meet goals, quotas, service standards, and company expectations.

The position oversees sales operations, tracks performance and sales targets, supports training and hiring, and works with colleagues and leadership to implement programs and improve business performance. Limited travel for occasional meetings is required, and the supervisor must be available for varying schedules, including some weekends and holidays as workload requires.

Requirements

• Demonstrated success in sales and the ability to coach others in customer qualification, prospecting, sales messaging, value propositions, objection handling, and closing techniques.
• Working knowledge of contact center operations, key performance metrics, and expense management.
• Ability to make reasonable decisions and judgments in a dynamic environment.
• Ability to take independent action with general managerial direction.
• Ability to analyze statistical and performance data, develop management summary reports, and create proactive action plans.
• Strong knowledge of business systems and tools, including CRM, Microsoft Office products, databases, and the internet.
• Ability to manage personnel effectively and use appropriate feedback and performance-correction techniques.
• Associate degree or equivalent work experience.
• Contact center experience with demonstrated capability in leadership roles.
• Experience in statistical analysis of performance data.
• Must be available to work varying schedules and hours, including some weekends and holidays as workload requires.
• Must be willing to submit to a pre-employment drug screen and criminal background check.

Nice To Haves

• Bachelor’s degree.
• Experience handling personnel-related issues.
• Direct supervisory or management experience.

Responsibilities

• Oversee daily operations and the performance of a sales team to meet or exceed revenue, sales, and operational goals.
• Supervise, train, and motivate sales representatives, ensuring performance meets goals, service-level agreements, quality metrics, and client expectations.
• Use performance management processes when necessary.
• Set and track sales targets and ensure the sales pipeline remains filled with leads and prospects.
• Monitor and observe sales calls and activities, providing timely coaching to improve sales effectiveness and productivity.
• Deliver or participate in product, process, and sales training.
• Track and report metrics, KPIs, and data as required by leadership.
• Coach and develop team members, conduct regular one-to-one feedback sessions, and prepare annual performance evaluations.
• Participate in recruitment, interviewing, and selection as needed, and effectively onboard new employees.
• Collaborate with peers, colleagues, and leadership to implement programs, achieve strategic business plans, and improve business performance.

Benefits

• Medical, dental, and vision benefits for eligible employees.
• Flexible spending and health savings accounts.
• 401(k) retirement savings plan.
• Parental leave, military leave, vacation/paid time off, and sick leave in compliance with state law, as applicable.
• Paid holidays.
• Disability coverage.
• Potential eligibility for performance-based bonus or commissions on completed sales, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree