Inside Sales Specialist

Aston Carter•Saint Paul, MN

5d•$24 - $29•Onsite

About The Position

This position supports existing customer accounts by managing quotes, pricing, order entry, and day-to-day customer needs. It is not a cold-calling role; most customer requests arrive through email and online channels, with occasional inbound calls. The work is evenly split between quoting and pricing and order entry, and suits someone who is customer-focused, highly organized, comfortable managing high volumes of email and data, and proficient with computer systems. The role is a contract-to-hire position based onsite in Saint Paul, Minnesota. The pay range is $24.04–$28.85 per hour. Individual compensation within the range depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Benefits may be available depending on eligibility, job classification, and length of employment. Potential benefits for this temporary role include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance for employees and dependents; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave, such as PTO, vacation, or sick leave.

Requirements

At least 2 years of experience in Inside Sales, Account Management, or Customer Service.
High school diploma or GED.
Experience working with CRM or order-management systems.
Ability to manage high volumes of email, pricing requests, quotes, and order entry.

Nice To Haves

Salesforce experience.
Previous experience in manufacturing, distribution, petrochemical, PVF, renewable energy, or a related industrial environment.
Experience with quoting, pricing, order entry, or RFQs.

Responsibilities

Manage pricing structures and account details in Salesforce, aligning them with assigned customer accounts, volume commitments, margin objectives, and operating income goals.
Serve as a primary point of contact for existing customers and coordinate with outside sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications.
Support customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts.
Help resolve customer concerns and follow up to ensure timely resolution and customer satisfaction.
Develop and manage daily pricing strategies for customer contracts, project bids, and MRO agreements.
Review and price RFQs, bids, and customer requests, ensuring accuracy, responsiveness, and alignment with customer requirements.
Collaborate with outside sales to communicate customer feedback, sales activity, concerns, and changing account needs.
Work with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
Stay informed about products, industry standards, customer applications, and competitive offerings.
Coordinate purchased products with vendors and the purchasing department to support customer orders and delivery commitments.