Inside Sales Specialist

11th Hour Staffing•Dayton, OH

10d•Onsite

About The Position

11th Hour Staffing Inc. is seeking a motivated Inside Sales Specialist to join its team in the Dayton, Ohio area. This office-based, customer-facing role combines inside sales, customer relationship management, order support, and retail customer interaction. The specialist engages prospective and existing customers by phone, email, electronic inquiries, and in person to understand their needs, recommend solutions, and close sales. The role requires developing knowledge of the company's products and services to create new business, grow existing accounts, and re-engage previous customers. The position also supports outside sales representatives, production, and other internal teams; assists with order fulfillment, post-sale support, and administrative duties; addresses customer concerns; maintains accurate customer and sales records; and helps provide a professional, welcoming experience in the retail or storefront area. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay is $17.00 per hour.

Requirements

High school diploma or equivalent.
1–2 years of sales, customer service, retail, account management, or related experience.
Strong verbal and written communication skills.
Comfort interacting with customers by phone, email, and in person.
Ability to identify customer needs, recommend solutions, and close sales.
Strong relationship-building and customer service skills.
Strong organizational, problem-solving, and time-management abilities.
Comfort using computers, email, CRM systems, and Microsoft Office.
Willingness and ability to learn the company's products, services, and sales processes.
Ability to work independently and contribute effectively as part of a team.

Responsibilities

Sell company products, systems, and services through inbound calls, electronic inquiries, and in-person or retail interactions.
Identify customer needs and recommend appropriate products or solutions.
Close sales while providing a positive customer experience.
Respond to customer inquiries, provide product information, and process orders.
Generate new business opportunities and expand existing customer accounts.
Re-engage previous customers and dormant leads to create additional sales opportunities.
Build and maintain customer relationships that encourage repeat business and long-term loyalty.
Develop thorough knowledge of the company's products, services, pricing, and capabilities.
Support outside sales representatives, production, and other internal teams in meeting customer needs.
Assist with order fulfillment, post-sale support, and administrative duties as needed.
Apply company policies and procedures to resolve customer concerns and complex issues.
Maintain accurate customer and sales information in company systems.
Contribute to a professional, welcoming experience for customers visiting the retail or storefront area.