Inside Sales Specialist

AirReps•Stamford, CT

26d

About The Position

The Inside Sales Specialist responds to customer requests for price quotations and purchase orders, supports order processing and follow-up, and provides customer service and relationship management. The role coordinates with manufacturers and internal departments to meet customer needs, resolve issues, and provide order and delivery information. It also supports branch and outside sales activities, liaises between the AER team and branch staff, maintains knowledge of company products and programs, and uses the SxE computer system to access and update customer, inventory, purchase order, and delivery information.

Responsibilities

Receive in-person and telephone requests for price quotations and provide immediate quotations for price book items.
Prepare timely price quotation forms for items not listed in the price book.
Receive requests for new purchase orders and changes, adjustments, or cancellations to existing orders.
Check customer credit status with the credit department when rush orders are received.
Trace order status, provide customers with relevant order information, answer order questions, and coordinate with manufacturers to locate items and meet delivery requirements.
Communicate relevant order information to appropriate personnel in other departments.
Maintain files of active orders and record activity such as notices, scheduling changes, partial shipments, and credit changes.
Build and maintain positive, professional customer relationships by providing service.
Act as a liaison between customers and other departments, providing requested information or routing requests appropriately.
Record customer interactions and transactions, including inquiry and complaint details and actions taken.
Obtain details of customer complaints and ensure problems are resolved promptly and professionally.
Resolve customer service or billing complaints through merchandise exchanges, refunds, or bill adjustments, and follow up on resolution.
Refer unresolved customer grievances to the Branch Manager or appropriate supervisor.
Provide the accounting department with paperwork needed to issue credits or debits, including original purchase orders, invoice copies, and return goods memos.
Act professionally and ethically.
Support outside Sales Account Managers, Branch Managers, and customers according to the branch area.
Perform counter and branch functions on a fill-in basis as necessary.
Manage the relationship and liaise between the AER team and branch staff.
Maintain current knowledge of company product lines, prices, delivery times, drop-ship items, and promotional or marketing programs.
Participate in training and seminars as required.
Use SxE to retrieve customer information, obtain stock status, check purchase order status, and change or adjust existing purchase orders.
Use appropriate codes when retrieving and entering information.
Check computer runs for delivery information and coordinate with appropriate personnel regarding scheduled shipments.