Inside Sales Specialist, Flowerbuyer

The Wonderful Company•Oklahoma City, OK

5d•Hybrid

About The Position

Teleflora is seeking an enthusiastic, outgoing sales professional for its B2B team. The Inside Sales Specialist focuses on telephone-based sales of fresh flower varieties and floral products offered by FlowerBuyer to Teleflora’s network of member florists. The position is hourly and based in Oklahoma City, Oklahoma. It is hybrid: employees work in the Oklahoma City office Monday through Wednesday, with the option to work from home Thursday and Friday; working from the office is also available on those days. The specialist builds rapport and trust with florists, learns FlowerBuyer’s portfolio, meets contact and sales quotas, and uses customer interactions to reinforce Teleflora’s commitment to service. The role also involves reporting, order entry and customer-contact software, required training, and coordination with other departments. Extended hours may be required based on business needs, and holiday time off may be limited during periods of increased order volume.

Requirements

Strong written, verbal, analytical, negotiation, and interpersonal skills.
Strong organizational skills and the ability to handle multiple tasks.
Excellent customer service skills; friendly, courteous, and helpful manner.
Strong attention to detail, including accurate spelling and appropriate abbreviations.
Basic computer literacy, basic math, and writing skills.
Excellent telephone and sales skills.
Self-motivated and goal-driven, with the ability to multitask in a fast-paced, constantly changing environment.
Strong desire to achieve and maintain high levels of internal and external customer satisfaction.
Ability to work extended hours as business needs dictate.
High school diploma or equivalent.

Nice To Haves

Work experience in a floral operation and/or outbound B2B telemarketing or telephone sales experience.
Knowledge of flowers, seasonal trends, or event planning.
Bilingual Spanish.
College business coursework or an undergraduate degree.

Responsibilities

Establish a high level of rapport and trust with Teleflora florists.
Develop in-depth knowledge of FlowerBuyer’s complete portfolio of fresh flowers and floral supplies.
Meet or exceed daily, weekly, and monthly contact and sales quotas.
Meet or exceed the expected daily percentage of time spent on the telephone selling to florists.
Use every customer contact to reinforce Teleflora’s commitment to customer service.
Prepare reports as necessary for Inside Sales department management.
Use appropriate order-entry, call-tracking, and contact-management software.
Participate in sales, product, and process training as required.
Communicate with other departments to help meet departmental needs.
Perform additional duties as needed.

Benefits

Medical coverage, vision and dental plans, and eligibility for a 401(k) with matching.
24/7 online physician consultations.
Virtual mental health resources and life coaching.
Employee community groups.
Cash rewards for healthy habits and fitness reimbursements.
On-demand fitness video library.
Career progression and internal mobility opportunities.
Learning and development resources, including management and leadership training, webinars, and eLearning courses.
Company-wide mentorship program.
Continuous improvement training.
Company-provided funds for donations to up to three charities of the employee’s choice.
Opportunities to participate in local community service projects.