Inside Sales Specialist, Flowerbuyer

The Wonderful Company•Paragould, AR

2d•Hybrid

About The Position

Teleflora is seeking an enthusiastic, outgoing sales professional to join its B2B team. The Inside Sales Specialist focuses on telephone-based sales of fresh flower varieties and floral products offered by FlowerBuyer to Teleflora’s network of member florists. The position is hourly and located in Paragould, Arkansas. It is hybrid: employees work in the Paragould office Monday through Wednesday, with the option to work from home Thursday and Friday; working from the office is also available on those days. The role involves building rapport and trust with florists, developing knowledge of FlowerBuyer’s fresh flowers and floral supplies, meeting contact and sales quotas, and delivering strong customer service. The specialist also prepares reports, uses order-entry and customer-management software, participates in training, and communicates with other departments. Extended hours may be required as business needs dictate, and holiday time off may be limited during periods of increased order volume. Teleflora is part of The Wonderful Company, which describes its business as a privately held company with 10,000 employees worldwide. Listed offerings include medical, vision, and dental coverage; a 401(k) with match eligibility; wellness resources; learning and development; mentorship; career advancement opportunities; and opportunities to participate in charitable giving and community service.

Requirements

Strong written, verbal, analytical, negotiation, and interpersonal skills.
Strong organizational skills and the ability to handle multiple tasks.
Excellent customer-service skills, including being friendly, courteous, and helpful.
Strong attention to detail, including accurate spelling and appropriate abbreviations.
Basic computer literacy, math, and writing skills.
Excellent telephone and sales skills.
Self-motivation and a goal-driven approach, with the ability to multitask in a fast-paced, constantly changing environment.
Strong desire to achieve and maintain high levels of internal and external customer satisfaction.
Ability to work extended hours as business needs dictate.
High school diploma or equivalent.

Nice To Haves

Work experience in a floral operation and/or outbound B2B telemarketing or telephone sales experience.
Knowledge of flowers, seasonal trends, or event planning.
Bilingual Spanish.
College business coursework or an undergraduate degree.

Responsibilities

Establish a high level of rapport and trust with Teleflora florists.
Develop in-depth knowledge of FlowerBuyer’s complete portfolio of fresh flowers and floral supplies.
Meet or exceed daily, weekly, and monthly contact and sales quotas.
Meet or exceed the expected daily percentage of time spent on the telephone selling to florists.
Use every customer contact to reinforce Teleflora’s commitment to customer service.
Prepare reports as necessary for Inside Sales department management.
Use appropriate order-entry, call-tracking, and contact-management software.
Participate in sales, product, and process training as required.
Communicate with other departments to help meet departmental needs.
Perform additional duties as needed.

Benefits

Medical coverage.
Vision and dental plans.
401(k) with match eligibility.
24/7 online physician consultations.
Virtual mental health resources.
Life coaching.
Employee community groups.
Cash rewards for healthy habits and fitness reimbursements.
On-demand fitness videos.
Career advancement opportunities and internal mobility.
Learning and development resources, including management and leadership training, webinars, and eLearning courses.
Company-wide mentorship program.
Continuous improvement training.
Company-provided funds for charitable giving through Wonderful Giving.
Opportunities to participate in local community service projects through Wonderful Neighbor.