Inside Sales Specialist

Hoffman & Hoffman • Charlotte, NC

11d • Onsite

About The Position

The Inside Sales Specialist at Hoffman Comfort Products (HCP) supports customer acquisition and revenue growth by handling inbound sales leads, making outbound calls, and developing customer accounts. The role involves communicating with customers across multiple vertical markets and sales channels, understanding their needs, processing orders, and coordinating with outside sales and marketing teams. The position is based in the Charlotte office and works in an open office environment in a controlled-atmosphere building. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. This is a full-time, non-exempt position.

Requirements

• Bachelor’s degree preferred, or 3–5 years of like experience.
• Excellent verbal and written communication skills.
• Strong phone presence and a customer-oriented approach.
• Proficiency and experience with Microsoft Word, PowerPoint, and Excel.
• Strong customer service skills.
• Well organized.
• Ability to work proactively, collaboratively, and independently.
• Ability to build relationships effectively with customers and co-workers.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Convert new sales opportunities through the inbound lead process and outbound cold calling.
• Expand existing sales opportunities by targeting key accounts.
• Renew key accounts through account-nurturing programs.
• Understand customer needs and requirements.
• Maintain and expand the database of prospects and the master mailing list.
• Coordinate inside sales efforts with outside sales.
• Process orders and follow up to ensure customer satisfaction.
• Coordinate HCP marketing efforts with the Hoffman & Hoffman Marketing Department and vendors.

What This Job Offers

• Job Type: Full-time