Inside Sales Specialist
About The Position
Trane Technologies is hiring an Inside Sales Specialist for its Mid-Atlantic Region. The role supports customers and internal partners by handling inquiries, quotes, orders, and day-to-day needs accurately, efficiently, and professionally. It contributes to a strong customer experience and regional success through responsiveness, problem-solving, collaboration, and attention to detail. The specialist works closely with Account Managers and cross-functional teams to support customer accounts, identify opportunities to add value, and help drive business results. The role suits someone who enjoys a fast-paced, customer-focused environment and balancing customer service, sales support, and operational coordination. The work arrangement is onsite Monday through Thursday, with the employee choosing their work location on Fridays according to work needs.
Requirements
- High school diploma or General Education Degree (GED).
- Experience in a fast-paced, customer-focused environment, with a focus on customer service, continuous improvement, and safety.
- Strong customer service skills and customer service experience are preferred.
- Strong critical-thinking and decision-making skills.
- Ability to think creatively and approach challenges from multiple angles.
- Solid Microsoft Office skills.
- Effective problem-solving skills.
- Strong verbal and written communication skills.
- Positive, team-oriented mindset.
- Solution-focused approach.
- Emotional intelligence and ability to navigate a variety of situations effectively.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Previous customer service, inside sales, retail, or related experience.
- Advanced Microsoft Office skills.
- HVAC experience; not required.
Responsibilities
- Proactively engage customers by phone and email to understand their needs and provide prompt, effective support.
- Respond professionally and with a solution-focused approach to inquiries about parts, equipment, orders, and general support needs.
- Prepare quotes, process orders, and manage follow-up activities accurately and attentively.
- Partner with Account Managers to support customer accounts and contribute to regional revenue goals.
- Identify opportunities to add value through related products, promotions, and solution-based recommendations.
- Resolve customer concerns by identifying an appropriate method of resolution while following company policies and processes.
- Maintain working knowledge of product offerings, systems, and internal resources to support customers.
- Collaborate with internal teams to support timely communication, issue resolution, and a seamless customer experience.
- Maintain accurate documentation of customer interactions, quotes, orders, and follow-up activities.
- Manage multiple priorities in a fast-paced, customer-focused environment.
Benefits
- Health insurance and holistic wellness programs with incentives, beginning on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
