Inside Sales Specialist

NCR Voyix•Atlanta, GA

10d•Onsite

About The Position

The Inside Sales Specialist serves as a primary point of contact for clients and internal teams, helping meet client needs and exceed expectations while contributing to satisfaction, retention, and advocacy. The role nurtures client relationships through calls and email, provides reactive and proactive guidance, and works to resolve client concerns quickly and effectively. It requires customer empathy and the ability to handle questions of varying complexity while pursuing the fastest resolution. The specialist works with Account Executives on revenue and new orders, including quoting, customer communications, prioritization, and invoicing. The role also supports accounts receivable, customer support, renewals, and services. It maintains customer and account information, coordinates activities across internal teams, and contributes to operating plans, client engagement improvements, reporting, training, and consistent service delivery.

Requirements

Demonstrated success working with teams and driving results to achieve targets.
Strong relational skills and the ability to communicate positively with people from diverse backgrounds and experiences.
Background in operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
Experience identifying, innovating, and implementing best-practice techniques and interventions.
Strong written, verbal, and presentation communication skills that create positive impact and engagement.
Strong problem-solving abilities and adaptability.
Proactive, self-motivated mindset and passion for delivering an exceptional client experience.
Ability to thrive in a fast-paced environment focused on accountability and continuous improvement.
Detail orientation and ability to identify potential issues and recommend and implement resolution plans.
Ability to multitask, take ownership, act with urgency, improvise, respond in a crisis, rally a team, and demonstrate leadership.
Offers of employment are conditional upon passing screening criteria applicable to the job.

Nice To Haves

Two years of experience in a professional setting.
Experience with Microsoft Excel, Word, PowerPoint, and CRM tools, preferably Salesforce.
Proficiency with virtual communication tools such as Microsoft Teams or Zoom.

Responsibilities

Nurture client relationships through effective communication by phone and email.
Provide reactive and proactive guidance to clients and support their needs and business requirements.
Address client concerns, resolve issues efficiently, and collaborate with internal teams on projects to achieve positive outcomes.
Work with Account Executives to deliver revenue and new orders through quoting, communication with existing customers, prioritization, and invoicing.
Focus on accounts receivable, customer support, renewals, and services to ensure timely receivables.
Maintain customer heat maps, customer organization maps, customer priorities, and detailed Salesforce (SFDC) optimization.
Develop and manage customer activities and internal teams, providing vision and direction to execute operating plans.
Participate in organizational design work to assess program strengths and identify opportunities to improve the client engagement process.
Collaborate with support teams and corporate staff on issues and projects relevant to operational support and client experience.
Own internal communications with stakeholders and ensure effective client communications.
Ensure curriculum and interventions are aligned.
Manage program schedules and services to support efficient and effective client progression.
Identify and implement best practices to improve overall operational effectiveness.
Facilitate team and interdepartmental training and meetings to maintain process flow and service consistency.
Produce reports on program status throughout the client life cycle.