Inside Sales Specialist

Trane Technologies • Raleigh, NC

17d • Hybrid

About The Position

Trane Technologies is hiring an Inside Sales Specialist in the Mid-Atlantic Region. This role supports customers and internal partners by handling inquiries, quotes, orders, and day-to-day needs accurately, efficiently, and professionally. It contributes to a strong customer experience and regional success through responsiveness, problem-solving, collaboration, and attention to detail. The specialist works closely with Account Managers and cross-functional teams to support customer needs, identify opportunities to add value, and help drive business results in a fast-paced, customer-focused environment.

The work arrangement is onsite Monday through Thursday, with the option to choose the work location on Fridays while balancing work requirements.

Requirements

• High school diploma or General Education Degree (GED) required.
• Experience in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.
• Strong critical-thinking and decision-making skills.
• Ability to think creatively and approach challenges from multiple angles.
• Solid Microsoft Office skills.
• Effective problem-solving skills.
• Strong verbal and written communication skills.
• Positive, team-oriented mindset.
• Solution-focused approach.
• Emotional intelligence and ability to navigate a variety of situations effectively.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Previous customer service, inside sales, retail, or related experience preferred.
• Strong customer service skills and previous customer service experience preferred.
• Advanced Microsoft Office skills preferred.
• HVAC experience preferred but not required.

Responsibilities

• Proactively engage customers by phone and email to understand their needs and provide prompt, effective support.
• Respond professionally and with a solution-focused approach to customer inquiries about parts, equipment, orders, and general support needs.
• Prepare quotes, process orders, and manage follow-up activities accurately and attentively.
• Partner with Account Managers to support customer accounts and contribute to regional revenue goals.
• Identify opportunities to add customer value through related products, promotions, and solution-based recommendations.
• Resolve customer concerns by identifying an appropriate resolution while adhering to company policies and processes.
• Maintain working knowledge of product offerings, systems, and internal resources to support customers effectively.
• Collaborate with internal teams to facilitate timely communication, issue resolution, and a seamless customer experience.
• Maintain accurate documentation of customer interactions, quotes, orders, and follow-up activities.
• Manage multiple priorities effectively in a fast-paced, customer-focused environment.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED