Inside Sales Specialist

Erie Materials•Albany, NY

19d

About The Position

The Inside Sales Specialist provides sales and service support to customers and the territory management team in a fast-paced environment. The role handles product sales, price quotations, order entry, delivery scheduling, customer follow-up, and related activities. It also supports inventory control, special orders, intercompany transfers, showroom organization, and warehouse and delivery staff as needed. The position involves personalized customer service in person and by phone, regular communication with colleagues and vendors, and minimal travel to training events, customer events, and trade shows as needed.

Requirements

High school diploma or GED and two years of related work experience and/or sales training, or an equivalent combination of education and experience.
Exceptional time-management and organizational skills.
Ability to read and interpret documents such as job specifications and product manuals.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Basic math skills, including adding, subtracting, multiplying, and dividing in all units of measure.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Basic skills using Microsoft Office, Excel, and Outlook, or the ability to learn them.
Experience with an ERP system, or the ability to learn an automated ERP system.

Nice To Haves

A valid driver’s license.
Knowledge of building materials products.

Responsibilities

Communicate and work effectively with customers, vendors, management, dispatch, and other employees.
Greet customers in person and over the phone in a professional and courteous manner.
Provide customers with product information, specials, promotions, and explanations of differences between products.
Identify and sell accessories and other products related to customer orders.
Prepare product quotations and follow up with customers about potential orders.
Enter customer orders into the ERP system.
Purchase special-order products through vendors and follow up with customers and vendors as needed.
Respond to customer inquiries and complaints.
Process cash and credit card sales transactions.
Process purchase order and receiving paperwork.
Schedule deliveries with the dispatcher and/or Distribution Center.
Provide accurate customer information to the accounting department.
Obtain manager approval for customer pricing issues.
Process product returns and credits, and process back orders.
Provide prospective customer support to Territory Managers.
Assist with inventory control, run inventory reports, and compare reports with invoices.
Work with warehouse management to investigate inventory discrepancies.
Coordinate special orders through the purchasing department.
Coordinate intercompany transfers with the Distribution Center.
Organize showroom literature, samples, and displays.
Participate in training on products, sales techniques, and other job-related topics.
Maintain customer files and staple, collate, and file paperwork.
Support warehouse and delivery staff as needed.
Travel minimally to training events, customer events, and trade shows as needed.
Perform additional duties and responsibilities as assigned.
Maintain a professional and friendly demeanor in person and through electronic communication.
Handle customer feedback and complaints efficiently to support customer satisfaction.