Inside Sales Specialist

Waste Resource Management • Houston, TX

9h • $22 - $26

About The Position

The Inside Sales Specialist I supports revenue growth through outbound sales activity and inbound customer inquiries. The role assists with qualifying opportunities, providing basic pricing and service information, and supporting the sales process through accurate documentation and coordination with internal teams. The position works under close-to-moderate supervision, follows established sales processes, and develops product knowledge, sales skills, and proficiency with CRM tools.

Requirements

• High school diploma or equivalent required.
• 0–2 years of inside sales, customer service, call center, or related experience.
• Interest in developing a career in sales or account management.
• Ability to make outbound calls and handle inbound customer inquiries professionally.
• Strong verbal and written communication skills.
• Basic proficiency with CRM systems, such as HubSpot or equivalent, and Microsoft Office (Excel, Word, Outlook), or willingness to learn.
• Attention to detail and ability to complete accurate documentation.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks.
• Ability to follow defined processes and accept coaching and feedback.
• Customer-focused mindset and willingness to learn.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to handle large amounts of paperwork.
• Excellent interpersonal skills.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Sage 100 and MAS 90 experience.
• Knowledge of Accounts Receivable and general accounting procedures.

Responsibilities

• Support revenue generation through outbound sales calls and inbound customer inquiries.
• Conduct outbound follow-up calls using CRM lists, dashboards, or assigned call queues.
• Receive and handle inbound inquiries from non-broker and non-franchise sources as directed.
• Qualify leads and gather basic customer information to identify potential sales opportunities.
• Provide introductory service information and pricing guidance within established parameters.
• Assist with preparing quotes, proposals, and service agreement documentation.
• Submit completed documentation to the appropriate internal teams for review or next steps.
• Maintain accurate call notes, activity tracking, and opportunity updates in CRM systems.
• Follow defined sales processes, scripts, and outreach guidelines.
• Coordinate with Inside Sales Specialist II, Customer Experience Specialists, and other internal teams as needed.
• Respond to customer inquiries in a timely and professional manner.
• Support customer onboarding by ensuring documentation is complete and accurate.
• Learn company services, pricing structures, and sales tools.
• Meet individual activity-based performance expectations, including calls, follow-ups, and documentation accuracy.
• Perform other related duties and sales support tasks as assigned.

Benefits

• Choice of one of three medical plans, dental coverage, and vision coverage.
• 401(k) with 5% company match.
• Training programs and advancement opportunities in wastewater operations and environmental services.
• Paid time off accruing from day one.
• Floating and company-paid holidays.
• Company-paid life and disability insurance.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED