Inside Sales Specialist

Roquette•Geneva, IL

39d•$69,000 - $88,000•Hybrid

About The Position

Roquette is seeking an Inside Sales Specialist to join their Commercial team in Geneva, Illinois. This role is a key partner to the sales organization, responsible for managing complex customer accounts, coordinating order execution from start to finish, and providing analytical and operational support to improve the customer experience. The Inside Sales Specialist will work closely with Sales, Supply Chain, Customer Service, and other departments to ensure smooth order management, customer onboarding, sample fulfillment, forecasting, and reporting. The position also focuses on identifying process improvements, supporting commercial initiatives, and delivering insights to drive business growth.

Requirements

Bachelor's degree in Business, Food Science, Chemistry, or a related field preferred.
2–5 years of experience in inside sales, sales support, customer service, order management, or a related commercial support role.
Experience managing customer accounts and complex order processes in a business-to-business (B2B) environment preferred.
Experience working within SAP or a comparable ERP system.
Experience supporting forecasting, reporting, pricing, or sales analytics is preferred.

Responsibilities

Manage complex customer accounts and oversee end-to-end order processing, including pricing, product availability, lead times, logistics, and order fulfillment.
Coordinate product sample requests and customer onboarding activities to ensure a positive customer experience and timely execution.
Resolve moderately complex customer issues related to orders, inventory shortages, delivery delays, pricing, and product quality by partnering with internal stakeholders.
Proactively monitor order status, inventory levels, and backorders while communicating potential supply constraints and recommending solutions.
Support Account Managers by identifying cross-selling and upselling opportunities and preparing customer quotes, proposals, pricing analyses, and commercial documentation.
Conduct targeted customer outreach to support new business development initiatives and strengthen customer relationships using CRM tools.
Collaborate with Sales and Supply Chain teams to support demand forecasting, analyze order trends, and identify potential business risks or opportunities.
Develop and maintain dashboards, reports, KPIs, and sales metrics that provide actionable insights to sales leadership.
Drive continuous improvement initiatives by identifying operational inefficiencies and recommending enhancements to business processes, SAP utilization, and reporting capabilities.
Partner cross-functionally with Commercial, Supply Chain, Customer Service, Finance, and other teams to ensure exceptional customer service and operational excellence.