Inside Sales Specialist

NCR Corporation • Atlanta, GA

11d • Onsite

About The Position

The Inside Sales Specialist serves as a primary point of contact for clients and internal teams, helping meet client needs and exceed expectations while driving satisfaction, retention, and advocacy. The role nurtures client relationships through calls and emails, provides reactive and proactive guidance, and works quickly and effectively to address concerns and resolve issues. It requires strong customer empathy and the ability to handle questions of varying complexity while pursuing timely resolutions.

The specialist works with Account Executives to support revenue and new orders through quoting, customer communication, prioritization, and invoicing. The role also supports accounts receivable, customer service, renewals, and services; maintains customer and organizational maps, priorities, and Salesforce data; coordinates internal stakeholders and client communications; manages schedules and services; develops and reports on client activities and program status; and identifies ways to improve operational effectiveness and client engagement. The position is on-site in Atlanta, Georgia.

Requirements

• Demonstrated success working with teams and driving results to achieve targets.
• Strong relational skills and ability to communicate positively with people from diverse backgrounds and experiences.
• Background in operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
• Experience identifying, innovating, and implementing best-practice techniques and interventions.
• Strong written, verbal, and presentation communication skills.
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for exceptional client experience.
• Proficiency with virtual communication tools such as Microsoft Teams or Zoom.
• Ability to thrive in a fast-paced environment focused on accountability and continuous improvement.
• Detail-oriented, with ability to identify potential issues and recommend and implement resolution plans.
• Ability to multitask, take ownership, act with urgency, improvise, respond in a crisis, rally a team, and demonstrate leadership skills.

Nice To Haves

• Preferred: 2 years of experience in a professional setting.
• Experience with Microsoft Excel, Word, and PowerPoint, and CRM tools, preferably Salesforce.

Responsibilities

• Work with Account Executives on revenue and new orders through quoting, communication with existing customers, organizing customer priorities, and invoicing.
• Focus on accounts receivable, customer support, renewals, and services to ensure timely receivables.
• Maintain customer heat maps, customer organizational maps, customer priorities, and detailed SFDC optimization.
• Develop and manage customer activities and internal teams, providing the vision and direction needed to execute operating plans.
• Participate in organizational design work to assess program strengths and identify areas to improve client engagement processes.
• Collaborate with support teams and corporate staff on issues and projects related to operational support and client experience.
• Own internal communication with stakeholders and ensure effective client communications.
• Ensure curriculum and interventions are aligned.
• Manage program schedules and services to support efficient and effective client progression.
• Identify and implement best practices to increase operational effectiveness.
• Facilitate team and interdepartmental training and meetings to maintain precise process flow and consistent services.
• Produce reports on program status throughout the client life cycle.
• Nurture client relationships through calls and emails, provide guidance, and resolve client concerns and issues efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed