Inside Sales Specialist

Advance Plumbing & Heating Supply • Detroit, MI

3d • Onsite

About The Position

The Inside Sales Specialist is an elevated sales support role focused on preparing accurate bids, quotes, and product solutions for contractors and other customers. This position combines strong product knowledge, responsive follow-through, and close coordination with customers, vendors, and branch team members. The Inside Sales Specialist also serves as a trusted backup at the sales counter to help maintain a seamless customer experience during busy periods and team absences.

Requirements

• Ability to read and interpret customer requests, product specifications, and bid documents with a high level of accuracy
• Strong problem-solving, organizational, time-management, and follow-through skills
• Ability to manage multiple priorities and deadlines in a fast-paced, customer-focused environment
• Confidence communicating with contractors, customers, vendors, and internal team members by phone, email, and in person
• Working knowledge of Microsoft Office, point-of-sale systems, ERP software, and database tools
• Ability to lift up to 50 pounds when supporting counter operations and customer pickups
• Ability to call on existing customers as a touch point while providing product knowledge and build value with the customer/contractor
• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.
• High School Diploma or GED equivalent.
• Two or more years of relevant experience preferred.

Nice To Haves

• A self-motivated, positive team player who takes ownership of details and follows commitments through to completion
• A consultative sales approach that identifies customer needs and provides practical, profitable solutions
• The ability to build trusting relationships with customers and vendors while sharing product knowledge clearly
• Experience with plumbing, HVAC, pipes, valves, fittings, or other relevant mechanical products
• Experience using CloudSuite Distribution or a comparable distribution ERP system

Responsibilities

• Prepare accurate, timely bids, quotes, and proposals based on customer specifications, plans, and product requirements
• Review bid documents and product information to identify scope, availability, lead times, pricing, and potential alternatives
• Follow up on open quotes and bids, document customer feedback, and support conversion of opportunities into profitable orders
• Develop and maintain relationships with customers, vendors, and manufacturer representatives while providing responsive service
• Coordinate with purchasing, warehouse, delivery, counter, and other branch personnel from order entry through delivery and follow-up
• Recommend suitable alternatives and complementary products that meet customer needs and support profitable sales
• Maintain accurate customer, pricing, quote, and order information in the company ERP and related systems
• Continually strengthen sales skills and product knowledge across pipes, valves, fittings, plumbing, heating, and related products
• Provide backup counter coverage by assisting walk-in customers, processing sales and payments, answering phones, and helping with order pickup
• Provide ongoing support to the Outside Sales Team

Benefits

• Have the ability to learn skills or knowledge from educational and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED