Specialist, Inside Sales

ASSA ABLOY•Carrollton, TX

About The Position

The Inside Sales Specialist works directly with sales teams, mechanical suppliers, direct customers, and customer service personnel to provide sales support, product training, business development, and order-release preparation for doors, fans, loading dock equipment, and other product lines. The role handles incoming calls from leads, suppliers, and customers; works with customer service to resolve order issues; and supports management and coordination across a large domestic area to help achieve sales targets and customer satisfaction. The specialist develops product-application knowledge and relationships with distributors, end users, and architects; supports Regional Sales Managers and National Accounts Sales Managers; and helps distributors with marketing materials, submittals, and sales strategies. The role identifies and follows up on leads, conducts outbound outreach, maintains customer and lead information in the CRM, supports quoting and order processing, and coordinates with production and engineering to address technical issues and delivery needs. The position has no supervisory responsibilities. Duties may vary by location.

Requirements

3–5 years of sales experience in manufacturing.
Proven record of exceeding revenue and margin budget goals and achieving sales goals.
Ability to use a personal computer and spreadsheet, word-processing, database, and automated-system applications.
Ability to use Microsoft Dynamics CRM.
Strong communication skills and the ability to present information and respond to questions from managers, clients, customers, and the general public.
Ability to solution-sell, promote products and services, and gain customer acceptance.
Knowledge of competitors, industry contacts, territory or market, selling practices, techniques, and tools.
Ability to maintain customer databases and research prospective customers using the internet.
Ability to read job plans and specifications, analyze and interpret specifications, and prepare quotations.
Working knowledge of contracting, negotiating, and change management.
Ability to respond to customer requests and expectations with urgency and timeliness.
Ability to work under pressure, make decisions, organize and prioritize work, and meet deadlines.
Strong customer-service orientation and commitment to exceeding customer expectations.
Ability to prepare quotes, process orders, and prepare order transmittals for customer service.
Knowledge of customer specifications, standards, and engineering requirements.
Working knowledge of the product line, including industrial fans, sectional doors, high-performance doors, loading dock equipment, entrance automation products, and warehouse solutions.
Working knowledge of material types, specifications, and characteristics used in dock levelers, dock seals and shelters, impactable dock doors, and high-speed and high-performance doors.
Ability to work independently and in a group, multitask, adjust to changing priorities, and perform in a fast-paced, minimally supervised environment.
Ability to travel up to 10% or more if necessary.
Valid passport and motor vehicle operator’s license, and ability to operate a motor vehicle while observing traffic rules and regulations.
Ability to use office and production-related equipment, such as a telephone and photocopier.
Bachelor’s degree in marketing, sales, business administration, or a related discipline preferred; no degree is stated as required.
Ability to work beyond 40 hours per week, including weekends and holidays, when workload or projects require it.
Frequently sit, use hands to handle objects or controls, and talk and/or hear; occasionally stand, walk, stoop, kneel, crouch, crawl, and lift or move up to 50 pounds.
Meet the position’s vision requirements, including close, distance, peripheral, and depth vision and the ability to adjust focus.
Occasionally work near moving mechanical parts, at high or precarious places, and outdoors; occasionally encounter fumes or airborne particles and wear a hard hat and eye protection in manufacturing areas.

Nice To Haves

Bachelor’s degree in marketing, sales, business administration, or a related discipline.
3 or more years of Inside Sales or Project Management experience.
Intermediate or advanced Microsoft Office skills, including Word, Excel, Project, and PowerPoint.

Responsibilities

Develop understanding of assigned product applications, including design, installation, and operation, and interact with distributors, end users, and architects.
Provide sales support to Regional Sales Managers and/or National Accounts Sales Managers in assigned territories.
Help sales managers support US distributors with marketing and submittal materials and segment-specific penetration strategies.
Develop and maintain relationships with 4Front distributors.
Coordinate distributor resources to help achieve assigned targets and objectives.
Conduct online training for distributors.
Compile prospective-customer lists and source new sales opportunities from inbound leads, websites, phone calls, directories, trade shows, and other sources.
Follow up on leads and document the follow-up process in the CRM system.
Conduct outbound cold calls and emails to targeted customers.
Respond to applicable customer calls and requests consistently and efficiently.
Increase sales through upselling and follow-up on customer quotations.
Review and approve non-standard quotes or bids.
Contact current and prospective customers to determine their needs, interest, and satisfaction with 4Front products.
Enter new customer and sales-contact data into the computer database.
Cover day-to-day activities in open territories as needed by management.
Follow up after shipment or installation to assess customer satisfaction with product jobs.
Coordinate with production and engineering to support on-time delivery and resolve technical problems.
Prepare quotes, process orders, and send order transmittals to the customer service department.
Prepare and execute a yearly strategic plan for the inside sales team.