Inside Sales Specialist

ITW•Watertown, SD

20d•$60,000 - $89,000

About The Position

The Inside Sales Specialist generates sales of products and services to achieve volume and growth objectives, independently and in cooperation with the outside sales team. The role handles sales opportunities with existing customers and prospects and may directly manage large or strategic customer accounts. It analyzes specifications and prepares quote packages for strategic business opportunities, working cross-functionally with engineering, outside sales, customer service, legal services, accounts receivable, and other sales support resources to manage customer relationships, pursue selling opportunities, and close business. The specialist develops strategic relationships with internal and external customers, collaborates with outside sales on assigned accounts, manages proposal preparation and submission, and reviews customer RFQs and demand forecasts. The role maintains knowledge of SIP products and services, calculates costs, develops contract pricing for strategic customers, coordinates with production and shipping on potential delays, expedites products when needed, and works to sell slow-moving or obsolete inventory.

Requirements

At least 4 years of experience in a related role.
Ability to interpret technical information about engineered products or processes in relation to customer application requirements.
Ability to organize and prioritize multiple tasks while working independently to meet deadlines.
Accuracy and attention to detail.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Analytical ability.
Strong customer focus, communication, decision-making, and influencing skills.
Strong project management and organizational skills.
Good interpersonal and communication skills with internal and external stakeholders.
Teamwork, adaptability, and problem-solving skills.
Energy, initiative, enthusiasm, and cooperation, with good judgment and discretion.
Ability to manage difficult or emotional situations while promptly addressing customer needs.

Nice To Haves

Bachelor’s degree in a related field preferred.
Experience in the manufacturing industry highly preferred.

Responsibilities

Develop and support strategic relationships with internal and external customers.
Collaborate with outside sales on assigned accounts to achieve team revenue goals.
Work with production and shipping teams to communicate foreseen delays proactively.
Manage proposal preparation and submission by required due dates.
Review technical and commercial terms of customer requests for quotes (RFQs).
Review changes in customer demand and forecasts to ensure alignment with production capabilities.
Maintain an understanding of SIP products and services, including features and benefits relevant to customer needs.
Calculate costs for materials, purchased equipment, subcontracted work, and labor.
Develop and manage contract pricing for strategic customers to achieve margin alignment.
Expedite products as necessary to meet customer expectations.
Proactively sell slow-moving or obsolete (SLOB) inventory.
Handle sales opportunities with existing customers and prospects and, as applicable, manage large or strategic customer accounts.
Analyze specifications and prepare quote packages for strategic business opportunities.
Coordinate with engineering, outside sales, customer service, legal services, accounts receivable, and other sales support resources to manage customer relationships and close business.