Inside Sales Specialist (48243)

Motion & Control Enterprises • Lake Charles, LA

1d • Onsite

About The Position

Precision Pump and Valve (PPV), an MCE Company, is seeking an Inside Sales Representative for their Lake Charles, LA headquarters. This role is crucial for managing customer relationships, quoting, order processing, and driving sales within the oil and gas, petrochemical, and refining industries on the Gulf Coast. The Inside Sales Representative will work closely with outside sales and service teams, supporting the full range of PPV's product and service offerings. The ideal candidate will be organized, responsive, customer-focused, and possess a background in flow control or process industry sales.

Requirements

• 3+ years of inside sales, account management, or customer service experience in a flow control, process industry, or industrial distribution environment.
• Strong phone presence and communication skills — comfortable managing a high volume of inbound and outbound customer interactions.
• Proficiency with Microsoft Office (Outlook, Excel) and experience with ERP and/or CRM systems.
• Organized, detail-oriented, and able to manage a large account portfolio accurately in a fast-paced environment.
• Genuine commitment to customer service and follow-through.

Nice To Haves

• Knowledge of flow control products — safety relief valves, control valves, isolation valves, regulators, or process instrumentation.
• Background in oil and gas, petrochemical, or refining markets along the Gulf Coast.
• Familiarity with valve repair, remanufacturing, or VR-certified service operations.
• 5+ years of inside sales or technical customer service experience.

Responsibilities

• Manage a portfolio of active accounts across oil and gas, petrochemical, refining, and related process industries on the Gulf Coast.
• Generate accurate quotes on safety relief valves, control valves, isolation valves, regulators, and related flow control and process control products and services.
• Follow up on open quotes with customers and close orders in a timely manner.
• Identify and pursue upsell and cross-sell opportunities across PPV's full product and service offering.
• Proactively reach out to accounts showing declining activity to re-engage and generate additional orders.
• Serve as the primary inside point of contact for assigned accounts — responding quickly and professionally to inquiries, resolving issues, and ensuring customer satisfaction on every interaction.
• Process customer orders, returns, and transactions accurately in the ERP system.
• Proactively keep customers informed on order status, delivery timelines, and any changes that affect their shipments.
• Recommend alternative products based on availability, cost, or specification when needed.
• Educate customers on PPV's flow control products, valve terminology, and service capabilities to improve account growth and customer satisfaction.
• Generate shipping labels and coordinate order fulfillment; pull and pack parts for customer orders as needed.
• Check in incoming freight and parcel deliveries; maintain accurate receiving records.
• Partner with the outside sales and service teams to ensure seamless customer experience from quote to delivery.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed