Inside Sales Specialist

Hoffman & Hoffman Inc • Charlotte, NC

12d • Onsite

About The Position

The Inside Sales Specialist at Hoffman Comfort Products (HCP) supports customer acquisition and revenue growth by engaging customers across multiple vertical markets and sales channels. The role involves making frequent calls, converting inbound leads and outbound prospects, developing key accounts, and providing customer-oriented sales and service. The successful candidate is positive, professional, eager to learn, and able to work proactively, collaboratively, and independently in a fast-paced, flexible team. This is a full-time, non-exempt position based at the Charlotte office in Charlotte, North Carolina, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The position reports to the Hoffman Comfort Products Branch Manager.

Requirements

• A bachelor's degree is preferred, or 3–5 years of like experience.
• Excellent verbal and written communication skills.
• Strong phone presence and a customer-oriented approach.
• Proficiency and experience with Microsoft Word, PowerPoint, and Excel.
• Strong customer service skills.
• Well organized.
• Demonstrated ability to work proactively, collaboratively, and independently.
• Ability to build effective relationships with customers and co-workers.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Convert new sales opportunities through the inbound lead process and outbound cold calling.
• Expand existing sales opportunities by targeting key accounts.
• Renew key accounts through account-nurturing programs.
• Understand customer needs and requirements.
• Maintain and expand the prospect database and master mailing list.
• Coordinate inside sales efforts with outside sales.
• Process orders and follow up to ensure customer satisfaction.
• Coordinate HCP marketing efforts with the Hoffman & Hoffman Marketing Department and vendors.

What This Job Offers

• Job Type: Full-time