Inside Sales Specialist - Collision Parts (Bilingual)

XL Parts / The Parts House•Houston, TX

About The Position

The Inside Sales Specialist – Collision Parts is responsible for supporting customer accounts by identifying, sourcing, and selling automotive collision parts. The role provides accurate quotes, ensures timely order processing, and delivers strong customer service to body shops, dealerships, and collision centers. The specialist works with parts catalogs, VIN lookup tools, and internal systems to identify correct parts, and partners with warehouse and delivery teams to support order accuracy and on-time delivery. The position requires knowledge of aftermarket and OEM collision parts, collision repair terminology and processes, and the ability to interpret customer needs from damage descriptions or VIN information. The role also includes routine housekeeping activities. Typical work involves a 9-hour day and may require lifting 50 pounds or more.

Requirements

High school diploma or equivalent.
1 to 3 years of inside sales, customer service, or automotive parts experience.
Bilingual in English and Spanish.
Experience with automotive parts, including collision parts.
Experience using electronic parts catalogs, VIN lookup tools, or similar systems.
Basic computer skills and ability to learn internal systems.
Ability to work in a fast-paced, high-volume environment.
Understanding of aftermarket and OEM collision parts.
Familiarity with collision repair terminology and processes.
Ability to interpret customer needs based on damage descriptions or VIN information.
Ability to perform duties involving reaching, standing, walking, kneeling, lifting, and carrying; heavy lifting of 50 pounds or more may be required.

Responsibilities

Identify and sell collision automotive parts, including body panels, bumpers, fenders, hoods, lighting, and mirrors.
Provide customers with accurate pricing, availability, and product alternatives.
Process customer orders efficiently and ensure timely fulfillment.
Build and maintain strong relationships with body shops, collision centers, and dealerships.
Use catalogs, VIN lookup tools, and internal systems to identify correct parts.
Resolve customer issues, discrepancies, and returns professionally and promptly.
Partner with warehouse and delivery teams to ensure order accuracy and on-time delivery.
Meet or exceed individual sales and service performance expectations.
Perform routine housekeeping activities such as dusting, sweeping, mopping, restroom cleaning, and changing trash can liners.