Inside Sales Specialist

Winsupply•Moraine, OH

19d•Hybrid

About The Position

Winsupply Sourcing Services (WSS) operates approximately 3.5 million square feet of wholesale warehouse space and provides inventory and vendor management solutions. The Inside Sales Specialist drives growth and retention across a portfolio of assigned opportunistic and/or non-core Vendor Managed Inventory (VMI) partner local companies, with the primary goal of expanding their use of Sourcing and transitioning them into core partners. This hybrid position provides proactive inside sales support, inventory execution, and transactional guidance to increase Sourcing adoption and profitability across the Winsupply network. The role manages relationships with local-company decision-makers, serves as a reliable point of contact for Sourcing inquiries, identifies sales expansion opportunities, and helps customers navigate Sourcing programs and operations. It also processes purchase orders, inventory requests, stock rebalances, returns, and credit requests; monitors inventory indicators; maintains purchasing and CRM systems; and works with cross-functional teams to improve the customer experience. Periodic account reviews, reporting on account progress, and sharing insights with departmental leadership are also part of the position. Occasional overnight travel of up to 10% may be required.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Distribution, or a related field; experience may be considered in lieu of a degree.
At least 3 years of progressive B2B inside sales, account management, or wholesale distribution experience.
Functional understanding of at least one core product category, such as HVAC, Plumbing, Electrical, or PVF.
Experience processing purchase orders, handling stock rebalances and returns, resolving credit or pricing discrepancies, and monitoring basic inventory indicators such as min/max levels and fill rates.
Experience and proficiency with CRM platforms such as Jira, ERP systems, Microsoft Office, and Google Suites.
Ability to balance high-volume daily inquiries in a fast-paced environment.
Exceptional written and verbal communication skills.
Ability to rapidly learn industry product knowledge.
Analytical and problem-solving mindset.

Nice To Haves

Multi-category product guidance capabilities across HVAC, Plumbing, Electrical, and PVF lines.
Hands-on experience supporting Vendor Managed Inventory (VMI) programs and familiarity with purchasing tools such as WISE and Trucommerce/Datalliance.
Demonstrated success converting non-core or opportunistic accounts into core partners by increasing program utilization and identifying expansion opportunities.

Responsibilities

Manage relationships with decision-makers across assigned opportunistic and/or non-core VMI partner local companies.
Execute targeted outreach and account strategies to increase Sourcing adoption and integrated operations, guiding local companies toward core-account status.
Serve as the primary point of contact by phone and email for Sourcing inquiries, including product availability, pricing, substitutions, and order tracking; resolve inquiries where possible and coordinate with other Sourcing teams as needed.
Partner with Warehouse Operations, Outside Sales, Finance and Procurement, and vendor networks to remove friction and improve the local-company experience.
Identify account expansion opportunities to increase Sourcing volume and market share.
Provide technical and functional product guidance across HVAC, Plumbing, Electrical, and PVF lines to support ordering and product selection.
Consult with local companies on Sourcing utilization and help them navigate changes in Sourcing operations.
Track account milestones, customer interactions, and conversion progress in the Jira CRM.
Process WSS purchase orders, inventory requests, stock rebalances, and returns for Sourcing materials across assigned VMI accounts.
Monitor inventory indicators, including min/max fill rates, stockouts, and order frequency, to identify opportunities for increased stock integration.
Use and maintain WSS purchasing software, including WISE and Trucommerce/Datalliance, for item setup, alert resolution, and routine reorders.
Handle credit requests and issuances related to defective products, concealed damages, shipping discrepancies, and price discrepancies for Sourcing-sold inventory.
Facilitate rebalances and returns for Sourcing materials.
Monitor purchasing and operational trends across assigned accounts to identify conversion barriers and track progress toward core-account benchmarks.
Participate in periodic account reviews to demonstrate the value of Sourcing programs to local-company leadership.
Share insights with departmental leadership about common opportunistic-account needs to help refine onboarding and conversion strategies.
Perform other duties as assigned, including occasional overnight travel of up to 10% as needed.