Inside Sales Specialist

Standex•Watertown, SD

124d

About The Position

The Inside Sales Specialist serves as the liaison between Standex Electronics and assigned customers and accounts. The role handles customer correspondence by phone, email, and conference calls on purchase orders, price quotes, order status, ship dates, expedite requests, tracking information, invoices, and related matters. It also manages customer-specific requirements, supplier portals, spreadsheets, shipping methods, and special paperwork such as commercial invoices. The specialist communicates with customers in a timely and professional manner, works independently under time constraints, and handles and routes or escalates inbound calls from potential customers. The position combines Customer Service Representative and Inside Sales Representative functions. It supports customers throughout the order process, coordinates customer service activities for assigned accounts, processes orders and quotes, and works across internal departments to address customer needs and issues. The specialist uses SAP Business One to process orders, generate quotes, analyze data, and maintain customer information, while helping promote a positive image of Standex Electronics and strengthen a customer-driven culture.

Requirements

At least 2 years of experience in a similar role.
Strong organization, problem-solving, attention-to-detail, and multitasking skills.
Ability to communicate with a wide range of internal and external stakeholders and departments, and to handle objections.
Ability to understand the material requirements planning process.
Strong computer skills, including Microsoft Office and Outlook.
Superior written and verbal communication skills.
Strong business acumen, phone etiquette, and crisis management capabilities.
Positive attitude, strong work ethic, and ability to be an energetic team player.
Ability to work independently and under time constraints.

Nice To Haves

Bachelor’s degree preferred, but not required.
SAP experience is a plus.

Responsibilities

Perform the functions of both a Customer Service Representative and an Inside Sales Representative.
Serve as the key internal contact for customers.
Establish profitable pricing levels by successfully quoting products.
Support customers throughout the order process and coordinate customer service activities for assigned accounts.
Process orders and perform related non-technical customer service functions for assigned accounts.
Communicate proactively and concisely about issues affecting customer schedule requirements.
Analyze issues affecting product profitability and take appropriate, constructive action.
Foster cooperative and effective relationships among relevant functional departments.
Follow up on timelines and support customer expectations.
Use SAP Business One to process orders, generate quotes, analyze data, and track and maintain customer information.
Promote a positive image of Standex Electronics to customers and the industry.
Provide organizational feedback and insight to help improve customer-driven culture.
Manage supplier portals, spreadsheets, shipping methods, and special paperwork such as commercial invoices.
Handle inbound calls from potential customers and route or escalate them appropriately.