Inside Sales Specialist

Magnolia Plumbing • Washington, DC

4d

About The Position

Magnolia Plumbing, LLC is seeking a motivated, customer-focused Inside Sales Specialist to join its residential team. The role suits someone who thrives in a fast-paced, performance-driven environment, enjoys building relationships, and converts opportunities into closed sales through a consultative approach. The position offers a competitive flat hourly rate plus commission opportunities based on sales performance.

Requirements

• Strong communication, negotiation, and closing skills.
• Comfort handling objections and guiding customers toward solutions.
• Ability to explain services, pricing, and technical recommendations clearly and in a customer-friendly manner.
• Experience using CRM systems and managing a sales pipeline.
• Strong organizational and time-management skills.
• Ability to manage multiple customer accounts and follow-up activities simultaneously.
• Strong attention to detail and accurate recordkeeping.
• Ability to build rapport and establish trust with customers over the phone.
• Ability to work independently while collaborating with sales and operations teams.
• Ability to adapt to changing priorities and meet deadlines.
• Comfort working toward sales targets and performance-based goals.

Nice To Haves

• Previous experience in inside sales, customer service, or sales recovery.
• Experience in the HVAC, plumbing, or home services industry.
• Familiarity with ServiceTitan or similar field service management software.

Responsibilities

• Follow up on unsold HVAC and plumbing estimates to convert opportunities into closed sales.
• Communicate with customers by phone, text, and email in a timely and professional manner.
• Explain service recommendations, project scopes, and pricing to customers.
• Address objections and customer concerns and offer financing options when appropriate.
• Manage and maintain a personal sales pipeline in the CRM system.
• Follow up consistently with prospective and existing customers to maintain engagement and close outstanding opportunities.
• Coordinate with dispatch, sales, and field teams to support smooth project execution.
• Work with technicians and field personnel to clarify estimates and answer customer questions.
• Track and improve performance metrics, including conversion rates, average ticket value, and sales cycle time.
• Maintain accurate customer records, sales notes, and follow-up activities in the CRM.
• Prioritize daily calls, follow-ups, and outstanding estimates to maximize sales opportunities.
• Maintain professionalism and high-quality customer interactions.

Benefits

• Medical benefits starting the first of the month.
• Company-paid life insurance and long-term disability.
• Company contributions to a 401(k) and HSA.
• Company-paid Employee Assistance Program (EAP) and mental health coverage.
• Paid time off available from day one.
• Opportunity to pursue trade school and ongoing professional development.
• Safety incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed