Inside Sales Specialist, Aftermarket

Nordson Corporation • Chippewa Falls, WI

2d • Onsite

About The Position

Nordson PPS, a global leader in Polymer Processing Systems, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The Inside Sales Specialist, Aftermarket, is responsible for generating profitable, proactive after-sales revenue through a mix of sales calls leveraging our installed base and hosting customers at Nordson EDI headquarters. The role will actively migrate our customer base (Top and Bottom) from Bottom to Top Products through creative, value-added initiatives and profitably maximize aftermarket revenue from our Top Customers while focusing on simplifying processes and offerings. This role will maintain and expand the share of the wallet among Top Customers, working closely to identify profitable growth opportunities within our customer base.

Requirements

• Detail-oriented, self-starter with strong communication and organizational skills.
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
• Strong product knowledge of dies, including 3-5 years of experience in a technical position
• Several years of experience in consultative sales or a sales support role, or related experience
• Excellent oral and written communication skills
• Demonstrated accountability skills with customers, consistent follow through with customer requests and maintaining time commitments
• Proficiency with Microsoft Office Products including Word, Excel and PowerPoint

Nice To Haves

• Experience with CRM, such as C4C preferred

Responsibilities

• Supports aftermarket part sales, providing quotations for engineered and spare parts, communicating with customers regularly in accordance with our NBS Next initiatives and policies (including minimum order values), and entering spare part orders (prioritizing Top Customer orders) into ERP system.
• Tracks and reports all aftermarket sales activities over the defined value using the CRM system.
• Using NBS Next data, creates detailed sales call plan leveraging our installed base database to ensure plan revenue and margin are achieved in the fiscal year.
• Proactively manages lead database to ensure prompt follow up and execution from lead to opportunity.
• For Top Customers, creates and maintains action plans to Win, Maintain and, where necessary, Recover lost aftermarket opportunities.
• Identifies growth opportunities that can generate sustainable, profitable growth, quantify, and report them to management for evaluation.
• Keeps simplification at the core of the role and constantly look for ways to reduce non-value-added activities and reduce complexity.
• Creates customer quotes by reviewing specific blueprints, die design plans, and other customer documents.
• Provides customer service support to domestic and international customers and regional sales managers.
• Attends production scheduling meetings and provides technical support for manufacturing.
• Serves as a back-up for rework sales.
• Any other duties that may reasonably be assigned.

Benefits

• We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more.
• We actively invest in our teams to help you build your skillsets and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed