Inside Sales

Schupan • Kalamazoo, MI

5d • $47,000 - $0 • Hybrid

About The Position

Schupan is hiring an Inside Sales Representative in Kalamazoo, Michigan. The role serves as a primary resource for customers by explaining technical product and service information, answering questions, and converting inquiries into orders. The representative provides quotations, submits and follows up on orders, and coordinates with other departments to support the sales process from initial contact through final delivery.

This position works with inbound calls, leads, pricing, order entry, customer relationships, and internal logistics. It also partners with Outside Sales to manage leads and grow territories, resolves customer complaints and conflicts, and follows safety and ISO quality procedures. The role is based in an office environment with a hybrid schedule of three days onsite and occasional travel to company sites, client locations, or industry events.

Requirements

• 1–3 years of experience in a customer service or sales role, or an equivalent combination of education, training, and experience.
• Strong, accurate math skills used daily to quote, price, and verify orders, including extended pricing, unit conversions, gross margin versus markup, discounts, and percentage change.
• Working knowledge of inventory software, order processing systems, and Microsoft Office/Teams or similar programs.
• Ability to understand and follow written, verbal, and diagram-based instructions.
• Ability to present information clearly to customers and coworkers, one-on-one or in small groups.
• Ability to write clear, professional correspondence.

Responsibilities

• Answer inbound customer calls from a shared call queue promptly and professionally.
• Respond quickly to leads with high-quality responses and quotes.
• Estimate and quote prices, sales terms, and delivery dates using SAPS pricing.
• Use independent judgment to determine competitive pricing based on manufacturing costs, material availability, and other relevant information.
• Verify pricing and profitability on all quotes and orders.
• Accurately enter order information into the business system and monitor orders daily to ensure accurate delivery and follow up when necessary.
• Sell and upsell products, and study product information to build professional knowledge.
• Build strong relationships with new and existing customers through efficient, courteous written and verbal communication.
• Act as an internal logistics expert and problem-solver in support of sales and customer needs.
• Represent the organization in managing complaints, resolving conflicts, and addressing customer grievances.
• Partner with Outside Sales to manage leads and grow territories.
• Manage and coordinate daily workload and participate in weekly meetings.
• Consistently comply with all safety and ISO quality procedures.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

Benefits

• Opportunity to earn up to $5,000 per quarter in commissions.
• Weekly pay.
• 16 days of PTO in the first year.
• 401(k) with match starting Day 1.
• Medical, dental, and vision coverage effective the first of the month after hire.
• HSA with company contribution of up to $1,500.
• Flexible spending account (FSA).
• Wellness premium discount.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Parental leave.
• Tuition reimbursement.
• Pet insurance.
• Healthcare concierge.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed