Inside Sales Representative, Services

Vertiv Group•Westerville, OH

About The Position

Vertiv is committed to advancing the sustainability of its global operations and providing sustainable solutions to meet the growing demand of the digital world. The Inside Sales Representative, Services manages and grows assigned accounts by working directly with customers to provide service proposals, follow up on prospect inquiries, and identify upselling opportunities. The role promotes and sells Vertiv’s current service offerings by building customer relationships and generating new business. It offers a generous commission structure and exposure to the business, with potential for career growth at Vertiv.

Requirements

BA/BS degree or equivalent; preferably in Business Administration, Marketing, Communications, or Public Relations.
At least 1 year of work experience.
Strong phone presence and experience making dozens of calls per day.
Proficiency with corporate productivity and web presentation tools.
Excellent verbal and written communication skills.
Strong listening and presentation skills.
Ability to multitask, prioritize, and manage time effectively.

Responsibilities

Meet established revenue targets within assigned accounts through follow-up.
Create and track CRM opportunities and quotes.
Update opportunities and customer information in the CRM tool, including win/loss and cancellation information.
Secure customer orders and enter them correctly for invoicing.
Communicate with customers through inbound and outbound calls and emails, escalating to others for technical support as needed.
Increase customer satisfaction by advocating for customers and interacting with internal departments on their behalf.
Develop working knowledge of related new and existing product lines through company training and on-the-job experience.
Be willing to pivot to other duties as assigned.