Inside Sales Representative, Services

Vertiv•Westerville, OH

About The Position

Vertiv’s Inside Sales Representative, Services manages and grows assigned accounts by working directly with customers to provide service proposals, follow up on prospect inquiries, and upsell current service offerings. The role promotes and sells Vertiv services by building customer relationships and generating new business. It includes a commission structure and exposure to the business, with potential career growth opportunities. The successful candidate is expected to embrace Vertiv’s Core Principles, Strategic Priorities, and Behaviors.

Requirements

BA/BS degree or equivalent; Business Administration, Marketing, Communications, or Public Relations is preferred.
At least 1 year of work experience.
Strong phone presence and experience making dozens of calls per day.
Proficiency with corporate productivity and web presentation tools.
Excellent verbal and written communication skills.
Strong listening and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Must be legally authorized to work in the United States; work authorization sponsorship is not provided.

Nice To Haves

Degree in Business Administration, Marketing, Communications, or Public Relations.

Responsibilities

Meet established revenue targets within assigned accounts through follow-up.
Create and track CRM opportunities and quotes.
Update opportunities and customer information in the CRM tool, including win, loss, and cancellation details.
Secure customer orders and enter them correctly for invoicing.
Communicate with customers inbound and outbound by phone and email, escalating requests for technical support as needed.
Increase customer satisfaction by serving as a customer advocate and coordinating with internal departments on the customer’s behalf.
Develop working knowledge of related new and existing product lines through company training and on-the-job experience.
Be willing to pivot to other duties as assigned.