Manufacturing - Inside Sales Representative
AMMEGA•Buford, GA
About The Position
The Inside Sales Representative manages assigned accounts through proactive outbound calls and email to maintain and grow sales, provide technical support, and sell or upsell products and solutions. The role uses telephone and analytical skills, customer history, reports, and other data to anticipate customer needs and understand account activity. It also supports customers with power transmission and fluid power product recommendations, order and quote assistance, and product information.
Requirements
- Bachelor’s degree or 3–5 years of related business-to-business customer service experience, or an equivalent combination of education and experience.
- Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
- Ability to calculate figures and amounts used for quotes and order entry, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to learn technical products and understand their applications.
- Ability to apply basic algebra and geometry concepts and analyze year-over-year trends through Pareto analysis.
- Knowledge of Outlook, Navision, and MS/Salesforce CRM.
- Experience with Microsoft Office software, including Word, Excel, PowerPoint, and Access.
- Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
- Excellent verbal and written communication skills and comfort using proactive telephone skills.
- Strong mathematical and technical aptitude.
- Ability to work independently, self-manage, and contribute as a team player.
- Understanding of part numbers, policies, and products.
- Ability to comply with pricing policies, discount structures, and fees.
- Ability to travel to customers, sales meetings, and training as needed; travel is expected not to exceed 20%.
- Must be able to work in the United States.
Nice To Haves
- Product knowledge of synthetic and modular belts.
- Experience in a manufacturing environment.
Responsibilities
- Generate and qualify leads through outbound calls and email, follow up on sales leads, and sell or upsell products and services.
- Manage account activity in CRM, including call schedules, quote follow-up, return cases, product inquiries, and customer records.
- Support smaller accounts and contribute to competitor analysis.
- Handle inbound sales lead calls and convert them into sales.
- Address technical and business objections from prospective customers.
- Provide product demonstrations to qualified customers upon request.
- Explain product features, quote prices and credit terms, and prepare sales orders.
- Track stock levels for accounts using Kanbans or similar tools or software.
- Estimate customer delivery dates based on company lead times and reported capacity constraints.
- Coordinate customer training and maintain customer relationships.
- Prepare business transaction reports to track revenue and provide updates to leadership.
- Enter new customer and sales data into CRM.
- Investigate and resolve customer delivery problems.
- Visit customer sites as needed for business and application reviews.
- Develop action plans to grow business for assigned accounts.
- Respond to quote requests received through multiple communication channels and convert quotes to orders.
- Consult with Sales on commercial and technical issues as needed.
- Help customers complete accurate transactions and provide industry-specific product information.
- Provide power transmission and fluid power product recommendations and technical assistance.
- Use telephone sales and support skills to create interest and offer value-added products and services.
- Build and expand customer relationships to support replacement and increased business.
- Handle RGAs, credits, and complaints as needed.
- Perform other projects and duties as assigned.
