Inside Sales

The Franklin Group Inc • Boise, ID

25d • $20 - $24

About The Position

The Inside Sales Representative provides exceptional customer service to customers entering or calling the store, helping make each visit positive and productive. The role involves greeting and assisting customers, answering questions, and helping them find the products they need. Inside Sales staff are the daily face of the company and work with a diverse range of customers in a retail facility, gaining exposure to many aspects of the building industry. Successful employees may be candidates to advance into building materials sales. The role calls for creative problem-solving and use of available resources to find moral, ethical, and mutually beneficial solutions for customers, vendors, and the company. Franklin Building Supply promotes a competitive but team-oriented environment, encourages employees to take ownership of opportunities and challenges, and supports long-term employee growth and work-life balance.

Requirements

• Customer-service focus; be safety-conscious, honest, hardworking, outgoing, friendly, and expressive.
• Basic knowledge of building materials, or the ability to quickly learn and retain information in the field.
• Ability to manage time efficiently and handle multiple objectives in a fast-paced environment.
• Basic computer and social media skills to support sales and customer engagement.
• Ability to solve problems independently to achieve specific objectives.
• Versatility, self-motivation, and ability to work collaboratively with a team.
• Dedication to expanding knowledge and staying up to date with industry trends.
• Ability to recognize when process adjustments are needed to support business growth.
• Ability to prioritize and triage activities to meet objectives within promised completion times.
• Commitment to ethical conduct and doing what is right for customers and the company.

Responsibilities

• Greet and assist customers who call or visit the store.
• Answer customer questions and guide customers in finding the products they need.
• Provide excellent customer service and help ensure customers have a positive, productive visit.
• Use available resources to solve customer problems and identify mutually beneficial solutions.
• Prioritize and triage activities to meet objectives within promised completion times.
• Work collaboratively with the team and adapt processes to support business growth.
• Continue learning about building materials and industry trends.

Benefits

• Annual gift of company stock averaging 17% of eligible employees’ annual earnings, once eligible.
• Medical/Rx insurance.
• Dental insurance.
• 401(k).
• Paid time off.
• Holiday pay.
• Disability insurance.
• Life insurance.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed