Inside Sales

Norfolk Iron & Metal•Emporia, KS

About The Position

The Inside Sales Representative supports profitable sales growth and maintains strong customer relationships within the steel service industry. The role requires strong communication, product knowledge, and problem-solving skills to provide exceptional service and value. The representative must adapt to a fast-paced environment, respond quickly to customer needs, and deliver consistent value that strengthens long-term customer relationships and supports business objectives. The position involves assessing customer businesses and identifying opportunities, coordinating order processing and delivery, resolving customer concerns, explaining products and pricing, and promoting the company’s customer portal. The representative also develops sales opportunities, makes outbound calls, maintains accurate order and account records, and collaborates with Sales Management, the warehouse, and related departments.

Requirements

High school diploma or GED.
3–5 years of experience in Sales or Customer Service, or 2+ years in sales of flat roll metal products or metal fabrication.
Strong negotiation skills.
Ability to organize and prioritize daily work activities to provide the best service to customers.
Ability to maintain professionalism and composure in all situations.
Strong follow-up skills.
Ability to concentrate and maintain productivity in high-pressure situations.
Intermediate computer knowledge and proficiency.
An equivalent combination of education and experience may be substituted.

Nice To Haves

College education is preferred but not required.

Responsibilities

Assess customers’ businesses and identify opportunities to provide value.
Coordinate customer follow-up to ensure timely and accurate deliveries.
Anticipate and prevent problems by defining issues, investigating obstacles, and analyzing alternative solutions.
Coordinate resolution of complaints concerning damaged or incorrect material and delivery or inventory problems.
Develop knowledge of carbon and non-ferrous product lines to recommend solutions for customer needs.
Understand company processing equipment and capabilities to answer questions, identify opportunities, and recommend value-added solutions.
Explain pricing structures, including material costs, processing charges, delivery factors, and market influences.
Determine processing requirements and lead times to provide accurate delivery information.
Coordinate orders with the warehouse and appropriate sales departments to ensure timely product delivery.
Accurately enter order data and maintain complete records.
Maintain reporting systems and update account plans and objectives based on customer profit potential.
Use, demonstrate, and sell the company’s customer portal, explaining its features, benefits, and value.
Establish pricing guidelines in coordination with Sales Management and related departments.
Communicate pricing details transparently and explain cost drivers to customers.
Identify and develop new sales opportunities.
Make outbound calls to customers and prospects as part of broader marketing initiatives.
Promote and educate customers about the company’s online customer portal to increase adoption and engagement.
Adhere to the Norfolk Iron Code of Ethics when conducting business with customers.
Respond to periodic requests for information from management and corporate functions.
Participate actively in weekly Sales meetings and represent Sales in BAM as necessary.
Meet annual training requirements for Inside Sales.
Perform other duties as assigned.