Inside Sales

The Franklin Group Inc • Burley, ID

26d • $18 - $22

About The Position

The Inside Sales Representative provides exceptional customer service to customers entering or contacting Franklin Building Supply. The role involves greeting customers, answering questions, assisting them in finding the products they need, and helping make each visit productive and positive. The Inside Sales Counter is the daily face of the company and offers exposure to a diverse range of customers, retail operations, and nearly every aspect of the building industry. Employees who succeed in this role may be candidates to advance into building materials sales. The position emphasizes creative problem-solving, ethical and mutually beneficial decisions, teamwork, customer and vendor partnerships, personal ownership, and ongoing growth.

Requirements

• Customer-service focus; safety-conscious, honest, hardworking, outgoing, friendly, and expressive.
• Basic knowledge of building materials or the ability to quickly learn and retain information about them.
• Ability to manage time and accomplish multiple objectives in a fast-paced environment.
• Basic computer and social media skills to support sales and customer engagement.
• Ability to solve problems independently to achieve specific objectives.
• Versatility, self-motivation, and ability to work collaboratively with a team.
• Dedication to expanding knowledge and staying current with industry trends.
• Ability to recognize when process adjustments are needed to support business growth.
• Ability to prioritize and triage activities to meet objectives within promised completion times.
• Ability to communicate with customers in English and Spanish.

Responsibilities

• Greet and assist customers who call or visit the store.
• Answer customer questions and help customers find the products they need.
• Provide a positive and productive customer experience.
• Use available resources to find creative solutions that meet customer needs while acting ethically and in the interests of the customer, vendor, and company.
• Manage and prioritize multiple activities in a fast-paced environment and meet promised completion times.
• Work collaboratively with the team and adapt processes as business needs change.
• Continue learning about building materials and industry trends.

Benefits

• Annual stock gift averaging 17% of annual pay once eligible, as part of the employee ownership program.
• Medical/Rx insurance.
• Dental insurance.
• 401(k).
• Paid time off.
• Holiday pay.
• Disability insurance.
• Life insurance.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed