Inside Sales

Trumbull Industries • Erie, PA

7d

About The Position

Trumbull Industries, Inc., a full-line distributor of plumbing products, is seeking an Inside Sales Representative to provide professional inside sales and customer service support. The position focuses on meeting or exceeding customer expectations, ensuring order accuracy, and developing strong, lasting customer relationships. Kitchen sales or design experience is beneficial.

Requirements

• Inside sales or customer service experience, preferably with kitchen, bath, or plumbing products.
• Strong interpersonal and relationship-building skills.
• Strong Microsoft Excel skills.
• Strong organizational skills and attention to detail.
• Excellent math, verbal, and written communication skills.
• Good follow-up skills and persistence.
• Excellent phone presence.
• Ability to work independently and as part of a team.
• Ability to multitask and appropriately prioritize work.
• Sense of urgency and decisiveness as appropriate.
• Ability to perform under pressure in a fast-paced environment and follow through on commitments.
• Fast and accurate data-entry skills.

Nice To Haves

• Kitchen sales or design experience.
• PC proficiency using ERP and proprietary automated computer applications.

Responsibilities

• Assist customers with product and pricing inquiries promptly, accurately, and in a friendly manner.
• Enter orders, process returns, and issue credits.
• Monitor purchase orders for status updates and back orders.
• Coordinate sales and shipping dates with customers and purchasing departments.
• Resolve customer problems and refer issues to an appropriate buyer or supervisor.
• Provide customers with technical sales and vendor information.
• Coordinate with warehouse personnel to complete orders efficiently and promptly.
• Perform other related duties as assigned by the supervisor.

Benefits

• Market-competitive base pay and bonus potential based on achievement of Company goals.
• Paid time off.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid holidays.
• Company-paid life/ADD insurance.
• Short- and long-term disability insurance.
• Professional development, including training programs, tuition reimbursement, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed