Inside Sales

Sunstate • Anaheim, CA

19d • Onsite

About The Position

The Inside Sales Representative increases revenue through acquiring new accounts, using suggestive selling techniques, and fostering professional customer relationships. The role coordinates customer services, including processing equipment delivery and pickup orders and handling telephone inquiries that may require mechanical or operational troubleshooting. Acting as a link between customers, sales, dispatch, and management, the representative helps provide quality solutions and service. The position is approximately 80% office-based and 20% in the yard, and includes cross-training with Dispatch. The representative may also help load, unload, or deliver equipment and may be scheduled for extended hours or an on-call/standby rotation.

The typical schedule is Monday through Friday, 7 a.m. to 4 p.m. The position is overtime eligible and is located in Anaheim, California. Starting pay is $24–$30 per hour, dependent on experience, with a quarterly performance bonus; pay is weekly.

Requirements

• Customer service experience is preferred.
• Ability to identify customer needs and use suggestive selling or upselling techniques.
• Strong relationship-building skills.
• Ability to work both independently and as part of a team.
• Technological capability, including knowledge of Microsoft Suite.
• Excellent communication and customer service skills, with a positive attitude.
• Ability to collaborate with team members to meet sales goals.
• High attention to detail and ability to switch tasks with ease.
• Must obtain and maintain a valid, unrestricted driver’s license and meet the minimum age requirement of 21 to drive a company vehicle.

Nice To Haves

• Knowledge of Computer Aided Dispatch (CAD) and AS 400 is highly preferred.
• Bilingual Spanish is preferred but not required.

Responsibilities

• Answer and document incoming telephone calls concerning rental needs from customers, outside sales, vendors, administrative personnel, and other callers.
• Complete routine rental transactions, including creating reservations and quotes, scheduling equipment pickups, and processing returned driver orders.
• Assist walk-in customers, vendors, potential job applicants, and other visitors in an upbeat and professional manner.
• Help customers select suitable equipment for their jobs, with attention to customer satisfaction and safety.
• Communicate with the yard and shop by two-way radio to assist customers loading or unloading equipment and to communicate order needs.
• Review the credit card rental file daily to support accurate billing.
• Record lost rentals, rate inquiries, and service calls in the counter logbook.
• Regularly review open contracts and open credit card rentals for items that should be sold for rent, contracts that have been closed, and file accuracy.
• Communicate leads to field sales personnel for follow-up.
• May help load, unload, and deliver equipment for customers.
• May work extended hours or an on-call/standby rotation.
• Perform other duties as assigned.

Benefits

• $200 annual work boot allowance.
• Free rental of company equipment.
• Free prescription safety glasses.
• “My Holiday” benefit to celebrate a personally meaningful holiday without using PTO.
• Vacation Overtime Averaging benefit that pays overtime while on vacation.
• Robust overall benefits.
• Quarterly performance bonus.
• Paid weekly.
• Baby Bonding benefit.
• Discounts on movie tickets, cell phone bills, and other items.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed