Inside Sales Representative Relocation

ADT • Jacksonville, FL

3h • Onsite

About The Position

Sales Agents receive inbound telephone calls generated by ADT marketing and partner campaigns; they do not make outbound calls. They work with interested Security and Smart Home customers to close sales, retain existing customers who are moving, and schedule installation appointments with ADT Field employees.

This position is onsite in the Jacksonville, Florida office. After six months, agents may be eligible for a remote schedule based on meeting training and performance goals established by their manager. Agents on a remote schedule must work onsite in the Jacksonville office for one week every 5–8 weeks.

The starting rate is $11.00 per hour plus commissions. The scheduled start date is January 18, 2027. The anticipated application submission end date is December 25, 2026.

Requirements

• Proven sales ability and closing skills.
• De-escalation skills to ensure callers receive a positive customer experience.
• Strong listening skills for conducting needs analysis.
• Ability to apply information learned during calls to overcome sales objections.
• Excellent problem-solving and communication skills.
• Ability to multitask while speaking with prospects.

Nice To Haves

• One year of sales and/or retention experience is preferred.

Responsibilities

• Answer calls from new and existing customers while following sales processes.
• Assist existing customers who are moving, including disconnecting their current service and assuming the sale at their new address.
• Overcome objections to gather leads and secure sales for customers’ new homes.
• Consult with customers to close sales by gathering information, determining needs, and scheduling installation appointments.
• Support customer satisfaction by identifying needs and transferring calls to the appropriate party for resolution.
• Perform follow-up, including providing quotes and responding to information requests.

Benefits

• Access to healthcare benefits.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off; employees accrue up to 120 hours in their first year, with the accrual rate increasing after the first year.
• Six paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed