Global Relocation Specialist - Inside Sales

Ace Relocation Systems, Inc.•San Diego, CA

4d•$20 - $25

About The Position

The Global Relocation Specialist works in inside sales and delivers customer support for moving and storage services. The role conducts virtual video surveys to assess clients’ belongings, inventory, and relocation requirements, then prepares customized estimates and recommendations. It builds and maintains relationships with leads and customers through phone calls, text messages, and email, and coordinates with registration, move coordination, and operations teams to help ensure a smooth transition.

Requirements

At least 2 years of sales experience.
Ability to leverage professional networks to generate leads, preferably in moving and storage or related industries.
Ability to identify and pursue networking opportunities aligned with company goals.
Self-motivated and proactive, with comfort conducting virtual client surveys by video conference.
Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Competence with Microsoft Teams.
Familiarity with HubSpot or similar tools for maintaining customer records.

Nice To Haves

Moving and storage industry experience.

Responsibilities

Conduct virtual video surveys to assess clients’ belongings, inventory, and moving requirements.
Use phone calls, text messages, and email to convert leads into booked appointments and moves.
Build rapport with clients during surveys and address their questions and concerns professionally.
Use technology tools to guide clients through surveys and capture relevant details accurately.
Analyze survey data to determine the move’s scope, including packing, transportation, and storage needs.
Create customized, accurate estimates based on survey information.
Explain proposed moving and storage services and associated costs clearly.
Use HubSpot to manage and prioritize leads for follow-up.
Make outbound calls to interested leads and customers.
Follow up promptly and professionally with potential customers who have received estimates.
Meet or exceed daily, weekly, and monthly appointment-booking and booked-move targets.
Convert leads into confirmed bookings by addressing objections and providing relevant information.
Refine follow-up strategies and messaging to improve lead conversion.
Follow up with warm leads and inquiries to maintain timely, consistent communication.
Coordinate with the operations team to ensure proposed services align with company capabilities and resources.
Keep up to date with industry trends, market changes, and competitors.
Improve surveying techniques and tools to enhance survey efficiency and accuracy.
Use a consultative sales approach by listening to customers and recommending suitable services.
Develop a strong understanding of moving and storage services, pricing, and additional offerings, and communicate these to customers.
Perform OA surveys as required.
Perform other duties as assigned.