Global Relocation Consultant

Graebel Companies, Inc.

6d•$52,000 - $56,000

About The Position

The Global Relocation Consultant is the single point of accountability for assignees and domestic U.S. employees who are not receiving home sale benefits, such as renters or homeowners who are not selling. The role provides superior customer service to client employees relocating internationally and within the United States. The salary range is $52,000 to $56,000, based on factors including experience, skills, and qualifications. The position can be hired anywhere in the United States.

Responsibilities

Conduct a needs assessment profile during first contact with the relocating employee.
Counsel relocating employees on their company's relocation policy to ensure they understand the services to be provided.
Set proper expectations with relocating employees to support an exceptional experience.
Maintain communication with relocating employees throughout the relocation to ensure satisfaction.
Use the company's preferred supplier network to initiate authorized services in a timely manner.
Proactively monitor service orders to ensure services are performed according to provider agreements and client policies and service-level agreements.
Maintain accurate data in the relocation management system.
Ensure service providers deliver services in accordance with authorized benefits and provider agreements.
Work with service providers on corrective actions when issues arise and, if necessary, escalate issues to the immediate manager and supplier development manager.
Perform other related essential duties as assigned or requested.