Inside Sales

Schupan • Kalamazoo, MI

4d • Hybrid

About The Position

Schupan is hiring an Inside Sales Representative to serve as a primary resource for customers by explaining technical product and service information, answering questions, and turning inquiries into orders. The role provides quotations, submits and follows up on orders, and coordinates with other departments to support a smooth sales process from initial contact through final delivery.

The position is based in Kalamazoo, Michigan, and follows a Monday–Friday, 8:00 AM–5:00 PM schedule. It is hybrid, with three days onsite. Starting pay is $47,000 or more per year, depending on education and experience, plus commission opportunities of up to $5,000 per quarter.

Schupan says it has been building sustainable material solutions since 1968 and describes its culture as people-first, with opportunities to grow and a focus on a more resourceful future. Its core values are integrity, compassion, empowerment, and sustainability.

Requirements

• 1–3 years of experience in a customer service or sales role, or an equivalent combination of education, training, and experience.
• Strong, accurate math skills used daily to quote, price, and verify orders, including extended pricing, unit conversions, gross margin versus markup, discounts, and percentage change.
• Working knowledge of inventory software, order processing systems, and Microsoft Office/Teams or similar programs.
• Ability to understand and follow written, verbal, and diagram-based instructions.
• Ability to present information clearly to customers and coworkers, one-on-one or in small groups.
• Ability to write clear, professional correspondence.
• Prolonged periods of sitting and reading computer screens, documents, and other written material.
• Occasional standing, walking, or light lifting, such as paper or office supplies; ability to use hands to handle and feel, reach with arms and hands, and climb, balance, stoop, kneel, crouch, or crawl.

Responsibilities

• Answer inbound customer calls from a shared call queue promptly and professionally.
• Respond quickly to leads with high-quality responses and quotes.
• Estimate and quote prices, sales terms, and delivery dates using SAPS pricing.
• Use independent judgment to set competitive pricing based on manufacturing costs, material availability, and other relevant information.
• Verify pricing and profitability on all quotes and orders.
• Enter order information accurately into the business system and monitor orders daily to ensure accurate delivery, following up when necessary.
• Sell and upsell products and study product information to build professional knowledge.
• Build relationships with new and existing customers through efficient, courteous written and verbal communication.
• Act as an internal logistics expert and problem-solver in support of sales and customer needs.
• Manage complaints, resolve conflicts, and address customer grievances on behalf of the organization.
• Partner with Outside Sales to manage leads and grow territories.
• Manage and coordinate daily workload and participate in weekly meetings.
• Comply consistently with safety and ISO quality procedures.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

Benefits

• Weekly pay
• 16 days of PTO in the first year
• 401(k) with match starting Day 1
• Medical, dental, and vision coverage effective the first of the month after hire
• HSA with company contribution of up to $1,500
• FSA
• Wellness premium discount
• Company-paid life insurance
• Short- and long-term disability
• Parental leave
• Tuition reimbursement
• Pet insurance
• Healthcare concierge
• Employee assistance program (EAP)
• Commission opportunity of up to $5,000 per quarter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed