Inside Sales Representative Level I
About The Position
The Inside Sales Representative assists customers through counter sales, phone calls, and email, with an enthusiastic commitment to providing top-notch customer service. The role supports customers in selecting parts and related products and services, processes orders, communicates pricing and shipping information, answers product questions, and addresses customer service issues. The representative also makes incoming and outbound sales calls, works to achieve management-assigned performance goals, develops leads, grows existing customer accounts, and records account activity in the CRM or other appropriate systems. Other duties may be assigned by a supervisor.
Requirements
- Diesel engine parts experience required.
- High school diploma, GED, or high school equivalence certificate.
- Strong written and verbal communication skills.
- Successful completion of pre-employment background and drug screening.
- Foster good coworker citizenship and contribute to a positive work environment.
Nice To Haves
- Inside sales experience preferred.
- Bilingual in Spanish and English is a plus.
- Experience with Salesforce is a plus.
Responsibilities
- Interact with walk-in customers at the front counter.
- Assist customers in selecting required parts and recommend associated products and services.
- Receive and process orders via the counter, phone, and email.
- Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
- Answer questions about product operation or direct customers to someone who can assist them.
- Assist with customer service issues.
- Make incoming and outbound sales calls.
- Achieve performance goals and objectives set by management to grow the parts business.
- Develop new leads using available resources, including referrals, web, and other electronic media.
- Maximize current customer potential using available resources, including CRM contact and data-mining tools, purchase analysis, regular contact with owners and key decision makers, relationship development, and knowledge of new product and market developments.
- Document relevant account activity in the CRM tool or other appropriate areas.
- Perform other duties as assigned by a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
