Inside Sales Representative - RMI

SPS Companies•Olathe, KS

About The Position

The Inside Sales Representative at RMI is responsible for understanding customer needs and accurately meeting expectations for product quality, delivery, paperwork, and communication. The role prices inquiries to maximize revenue while considering operational costs, communicates proactively through customers’ preferred channels, and helps resolve customer challenges. The representative develops in-depth knowledge of RMI’s steel products and services for the homebuilding process, coordinates readiness for deliveries, and works with sales management and teammates to support customer and company goals.

Requirements

Demonstrate drive for results.
Be highly proactive, take initiative, and demonstrate self-starter behavior and willingness to go the extra mile.
Have a strong customer orientation and proven relationship-building skills.
Demonstrate responsibility and ownership of customer challenges.
Be proficient in required software applications, including SAP and Microsoft Office.
Have strong written and oral communication skills.
Have strong cooperation and collaboration skills.
Demonstrate composure and the ability to instill trust and confidence.
Be highly detail-oriented and thorough.
Have strong numerical abilities.
Have excellent organization skills.
Demonstrate high learning agility.
Maintain a professional appearance appropriate for meetings with managers or clients.
Be able to perform primary job responsibilities while spending long periods at a computer.
Be able to travel to the office in extreme weather conditions if required.

Nice To Haves

Proven experience in a role responsible for managing customer needs.
Knowledge of general business principles related to revenue generation, cost impacts, and bottom-line results.
Background in the steel industry or a related field.
Bachelor’s degree in Business Administration or a related discipline, or equivalent work experience.

Responsibilities

Understand each customer’s needs and accurately fulfill expectations for quality, delivery, paperwork, and communication.
Use a problem-solving approach to uncover solutions to customer needs.
Price inquiries to maximize revenue while considering operational costs.
Provide proactive, accurate, and timely communication through the customer’s preferred method, including email, fax, phone, or text.
Confirm framers are ready for material and drivers are ready the day before the required delivery date.
Develop an in-depth understanding of RMI’s steel products and services related to the homebuilding process.
Engage sales management on significant inquiries to help maximize the probability of success.
Monitor the overall goals and results of the facility and the company on a regular basis.
Provide feedback related to market conditions.
Cooperate with teammates within and outside the Sales Department.
Assist other representatives with their daily activities when needed.

Benefits

Quarterly profit-sharing bonus opportunity.
Annual holiday bonus based on company performance.
401(k) retirement contribution matching: 50% company match up to 6% of annual wages.
Company covers about 80% of the cost of medical insurance for the employee and family.
Company covers 100% of the cost of a life-insurance policy.
Company covers 100% of the cost of short- and long-term disability insurance policies.
Children of long-term employees can apply for company scholarships.
Paid personal time available as it accrues, up to one week per year.
One week of paid vacation after six months.
Two weeks of paid vacation after one year.