Inside Sales Representative - RMI

SPS Companies, Inc•Olathe, KS

About The Position

The Inside Sales Representative supports customers by understanding their needs and accurately coordinating quality, delivery, paperwork, and communication expectations. The role prices inquiries to maximize revenue while considering operational costs, communicates proactively through customers’ preferred channels, and develops a thorough understanding of RMI steel products and services related to homebuilding. The representative works with sales management and teammates, monitors facility and company goals and results, and provides feedback on market conditions. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. It involves spending long periods at a computer and may require travel to the office during extreme weather. A professional appearance is expected for meetings with managers or clients.

Requirements

Tremendous drive for results.
Highly proactive, takes initiative, is a proven self-starter, and goes the extra mile.
Strong customer orientation and proven relationship-building skills.
Takes responsibility and ownership of customer challenges.
Proficient in required software applications, including SAP and Microsoft Office.
Strong written and oral communication skills.
Strong cooperation and collaboration skills.
Composure.
Ability to instill trust and confidence.
Highly detail-oriented and thorough.
Strong numerical abilities.
Excellent organizational skills.
High learning agility.
Ability to perform primary job responsibilities while spending long periods at a computer.
Professional appearance appropriate for meetings with managers or clients.

Nice To Haves

Proven experience in a role responsible for managing customer needs.
Knowledge of general business principles related to revenue generation, cost impacts, and bottom-line results.
Background in the steel industry or a related field.
Bachelor’s degree in Business Administration or a related discipline, or equivalent work experience.

Responsibilities

Understand each customer’s needs and accurately fulfill expectations for quality, delivery, paperwork, and communication.
Use a problem-solving approach to uncover solutions to customer needs.
Price inquiries to maximize revenue while considering operational costs.
Provide proactive, accurate, and timely communication through the customer’s preferred method, including email, fax, phone, or text.
Confirm that framers are ready for material and drivers are ready the day before the required delivery date.
Develop an in-depth understanding of RMI’s steel products and services related to the homebuilding process.
Engage sales management on significant inquiries to help maximize the probability of success.
Regularly monitor the facility’s and the company’s overall goals and results.
Provide feedback related to market conditions.
Cooperate with teammates within and outside the Sales Department.
Assist other representatives with their daily activities when needed.

Benefits

Quarterly profit-sharing bonus opportunity.
Annual holiday bonus based on company performance.
401(k) retirement contribution matching: 50% company match up to 6% of annual wages.
Company covers about 80% of the cost of medical insurance for the employee and family.
Company covers 100% of the cost of a life-insurance policy.
Company covers 100% of the cost of short- and long-term disability insurance policies.
Children of long-term employees can apply for company scholarships.
Paid personal time available as it accrues, up to a maximum of one week per year.
One week of paid vacation after six months.
Two weeks of paid vacation after one year.