Inside Sales Representative I

Vallen Distribution Inc.•Waco Township, KS

About The Position

Vallen's Inside Sales Representative (ISR) provides customer service by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues. The ISR is the primary contact for assigned customers regarding Vallen services, pricing, scheduling, and shipping. The role introduces new products, identifies upselling opportunities and customer cost savings, and may help identify and solicit new business within assigned segments in collaboration with Vallen's sales teams. The role supports sales, customer service, working capital, compliance, implementation, and cross-functional team initiatives. Work involves extended computer use and repetitive keyboarding. It may take place in a manufacturing environment with exposure to dirt, smoke, heat, or cold. Safety protection may be required at customer facilities. Overtime may be required with little advance notice.

Requirements

Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret training instructions, operating and maintenance instructions, procedure manuals, and similar documents.
Ability to write routine reports and correspondence.
Ability to communicate with customers responsively over the telephone and in person, and handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Entrepreneurial and assertive, with the experience, skills, and attitude to help achieve company market-share and revenue goals.
Ability to work for long periods at a computer and perform repetitive keyboarding activities.
Ability to talk and hear regularly, sit frequently, and occasionally stand and walk.
Ability to occasionally lift and/or move up to 25 pounds.
Close vision and ability to adjust focus; may need to distinguish colors.
Ability to work overtime with little advance notice.

Responsibilities

Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Enter requests for material to be stocked for customers.
Resolve customer complaints immediately.
Monitor segment performance using required daily, weekly, and monthly reports.
Ensure compliance with service KPI goals.
Manage company assets appropriately.
Ensure customer orders are billed adequately and promptly.
Ensure timely resolution of Accounts Receivable disputes.
Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
Assist with proposals and large project development.
Ensure new account implementations follow the implementation plan.
Ensure service levels meet or exceed customer expectations to limit customer churn.
Work with Vallen Business Partners to implement strategic initiatives.
Enable cross-functional communication.
Introduce new products, identify upselling opportunities, and contribute to identifying customer cost savings.

Benefits

Medical, dental, and vision insurance, with coverage options for individuals, employee plus spouse or children, and families.
401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
Employer-paid basic life insurance for employees, spouses, and dependents.
Employer-paid short-term and long-term disability benefits.
Parental leave and other leave required by applicable law.
Health care and dependent care flexible spending accounts.
Paid vacation and sick time based on seniority.
Eight scheduled holidays plus two floating holidays.
Employee Assistance Program.
Employee Resource Groups for networking and team building.
Tuition reimbursement program.
Employee referral program.
Safety shoe and safety glasses reimbursement, based on position.
Employee discounts through BenefitHub.
Advancement opportunities.