Inside Sales
About The Position
The Inside Sales Representative increases revenue by acquiring new accounts, using suggestive selling and upselling, and building professional customer relationships. The role coordinates customer services, including rental orders, equipment deliveries and pickups, and telephone inquiries that may require basic mechanical or operational troubleshooting. Acting as a link between customers, sales, dispatch, and management, the representative helps deliver quality solutions and service. The position is approximately 80% office-based and 20% in the yard, and includes cross-training with Dispatch.
Requirements
- Customer service experience is preferred.
- Sales ability, including identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
- Comfort working both independently and as part of a team.
- Technological capability and knowledge of Microsoft Suite; Computer Aided Dispatch (CAD) and AS 400 are highly preferred.
- Strong communication skills and a positive, personable manner.
- Obtain and maintain a valid, unrestricted driver's license and meet the minimum age requirement of 21 to drive a company vehicle.
- Excellent customer service skills and a positive attitude.
- Ability to collaborate with team members to meet sales goals.
- High attention to detail and ability to switch tasks with ease.
Nice To Haves
- Customer service experience.
- Knowledge of Computer Aided Dispatch (CAD) and AS 400.
- Bilingual Spanish.
Responsibilities
- Answer and document incoming telephone calls about rental needs, assisting customers, outside sales, vendors, administrative personnel, and other callers.
- Process routine rental transactions, including creating reservations and quotes, scheduling equipment pickups, and potentially processing returned driver orders.
- Assist walk-in customers, vendors, potential job applicants, and other visitors in an upbeat and professional manner.
- Help customers select equipment appropriate for their jobs, with attention to customer satisfaction and safety.
- Use two-way radio to communicate with the yard and shop about customer loading and unloading assistance and equipment needs for orders.
- Review the credit card rental file daily to ensure accurate billing.
- Enter lost rentals, rate inquiries, and service calls into the counter logbook.
- Regularly review the open contract bin for items that should be sold for rent and contracts that have already been closed, and review the open credit card rentals file for accuracy.
- Communicate leads to field sales personnel for follow-up.
- May help load, unload, and deliver equipment for customers.
- May work extended hours or an on-call/standby rotation.
- May perform other duties as assigned.
Benefits
- $200 annual work boot allowance.
- Free rental of any company equipment.
- Free prescription safety glasses.
- My Holiday benefit lets employees celebrate a holiday special to them without using PTO.
- Vacation overtime averaging benefit that pays overtime while employees are on vacation.
- Quarterly performance bonus.
- Paid weekly.
- Robust overall benefits.
- Baby Bonding benefit.
- Discounts on items including movie tickets and cell phone bills.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
