Inside Sales

imi•Milford, OH

26d

About The Position

The Inside Sales Representative delivers an exceptional customer service experience and enters orders with a high degree of accuracy. The role handles a variety of customer requests, primarily taking delivery orders, providing pricing, and advising customers about the product line. Representatives maintain courteous, accurate service while supporting current and new customers, scheduling orders, and coordinating with dispatch to meet customer commitments.

Requirements

Strong phone skills, including verbal communication and active listening.
Problem-solving and analytical skills.
Ability to work supportively, collaboratively, and cooperatively as part of a team.
Strong data-entry skills.
Customer focus and adaptability to callers.
Professional demeanor with internal and external clients.
Ability to multitask, set priorities, and manage time effectively.
Ability to work in a high-stress, fast-paced environment.
Detail-oriented.
Knowledge of market geography or proficiency with mapping programs.
Concrete knowledge or willingness to learn about concrete.
Ability to learn quickly in a highly fluid environment.
Willingness to learn business-specific computer programs.
Willingness to learn the company’s products, their applications, and customer habits.
High school diploma or equivalent industry experience.
Proficiency with computers, including Google G Suite and MS Office.

Nice To Haves

Associate’s degree.
Bilingual in Spanish.

Responsibilities

Demonstrate a commitment to communicating, improving, and adhering to safety policies.
Manage a large volume of inbound and outbound calls.
Maintain professionalism and composure under stressful conditions.
Identify customer needs and ask clarifying questions.
Communicate pricing for COD customers and upsell value-added products when applicable.
Build sustainable relationships with internal and external customers.
Meet personal and team objectives.
Provide sales support to current and new customers.
Receive orders and schedule them properly.
Record customer orders accurately in the dispatching system.
Guide customers and recommend products for specific applications.
Work closely with the Dispatcher Manager to ensure customer commitments can be achieved.
Record customer-requested changes accurately and promptly in the Command Data system.
Maintain order accuracy through attention to detail.
Assist with and participate in new initiatives and projects.
Perform other duties as assigned.