Inside Sales Representative | Existing Customer Accounts
About The Position
Infinity is seeking an Inside Sales Representative to engage existing customer account holders and introduce enhanced service packages that meet their home needs. This performance-driven outbound sales role involves identifying customer opportunities and presenting solutions through cross-selling and upselling. Success depends on connecting with customers, communicating product information clearly, meeting performance goals, and delivering a positive customer experience. The position offers a casual dress code, a fun break room, and team activities and events. Full-time employees are offered medical, dental, vision, and other benefits. Pay includes a competitive base and uncapped monthly commission, with same-day pay opportunities through PayActiv. Paid training, ongoing coaching, continuous development, and advancement opportunities are available.
Requirements
- Minimum 6 months of sales experience; relevant areas include call center, sales, marketing, telecommunications, wireless, internet, or service plans.
- Strong communication and active listening skills.
- Results-driven mindset and motivation to achieve and exceed goals.
- Positive attitude and team-oriented approach.
- Coachable and open to feedback and development.
- Resilience and ability to handle rejection professionally.
- Comfort multitasking across multiple systems.
- Ability to adapt to a fast-paced, high-energy environment.
- Passion for delivering exceptional customer experiences.
- Technical assessment is required.
- Microsoft Windows 10 or higher; MacBooks and Chromebooks are not accepted.
- One additional monitor.
- At least 8GB of RAM.
- At least 65GB of available storage space.
- One wired USB headset.
- Internet speed of 100 Mbps download and 25 Mbps upload.
- Ethernet cable.
- Ability to remain seated and work at a computer for extended periods.
- Ability to occasionally lift up to 10 pounds, if needed.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Conduct outbound calls from a provided lead list to engage current customers.
- Identify coverage gaps and present additional products using cross-selling and upselling strategies.
- Explain product details, including terms and conditions, clearly to customers.
- Use call strategies focused on active listening and customer-centered selling.
- Align solutions with customer needs to maximize conversion opportunities.
- Communicate professionally and enunciate clearly.
- Apply coaching and feedback to improve performance.
- Meet and exceed program KPIs and performance expectations.
- Maintain reliable attendance and accountability.
- Support additional tasks and initiatives as needed.
Benefits
- Competitive base pay and uncapped monthly commission.
- Same-day pay opportunities through PayActiv.
- Clear advancement paths and a promote-from-within philosophy.
- Collaborative, high-energy team environment with supportive leadership.
- Medical, dental, vision, and other benefits for full-time employees.
- Paid training, ongoing coaching, and continuous development.
- Casual dress code, fun break room, and engaging team activities and events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
