Inside Sales Representative I - Independent Accounts

YETI•US - Remote NC, NC

20h•Remote

About The Position

The Inside Sales Representative I supports specialty dealers within YETI’s wholesale business, partnering with Sales Representatives and internal teams to provide reliable service and effective operational and sales execution. The role handles day-to-day dealer support and helps ensure a positive experience across assigned accounts. It is suited to someone early in a sales career who enjoys a fast-paced sales environment and supporting customers across different industries and use cases. Experience in the Sport, Outdoor, or Home & Hospitality industries is strongly valued. The representative serves as an inside sales contact for specialty dealers, responds to inbound calls and emails, supports account needs and sales operations, and communicates YETI’s brand story. The role also occasionally supports outside sales activities, such as outbound outreach, representing YETI at events, and limited customer visits, under Sales and Leadership guidance. Operational responsibilities include resolving or escalating order and account issues, monitoring case queues, supporting reporting and phone coverage, and assisting accounts with added operational complexity such as EDI under senior-team guidance. The representative collaborates with peers, Sales Representatives, and internal partners, participates in assigned cross-functional initiatives, follows established processes, and contributes ideas to improve efficiency and customer experience. This is a remote position based in North Carolina.

Requirements

Experience in an entry-level inside sales, customer service, or sales support role, or equivalent transferable experience.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Comfort working with systems, tools, and technology to support sales operations.
Professional communication skills and a customer-first mindset.
Dependable team player who consistently supports teammates and Sales Representatives.
Willingness to learn, take feedback, and grow the Specialty sales function.

Nice To Haves

Interest or background in the Sport, Outdoor, or Home & Hospitality industries; experience in these industries is strongly valued.
0–2 years of experience in inside sales, customer experience, or sales operations.
Exposure to consumer, lifestyle, or B2B sales environments.

Responsibilities

Serve as an inside sales contact for specialty dealers, providing timely and professional support.
Occasionally support outside sales activities, including outbound outreach to assigned accounts, representing YETI at events, and limited customer visits under the guidance and direction of Sales and Leadership.
Support Sales Representatives with day-to-day account needs and sales operations.
Communicate the YETI brand story clearly and consistently to support customer relationships.
Respond promptly to inbound customer calls and emails.
Provide accurate information and support on product availability and assortments, purchase order placement, order status, backorders and fulfillment timing, account balances, block management, credit status, product questions, and warranty-related concerns.
Communicate backorders and share approved alternate product options as directed.
Maintain positive working relationships with customers across assigned accounts and territories.
Help identify and resolve order or account issues that may affect revenue or dealer experience, escalating as needed.
Monitor assigned case queues and follow established processes to meet service-level expectations.
Support reporting related to credit blocks, order issues, or customer inquiries.
Participate in phone coverage and help balance workload as business needs require.
Support accounts with additional operational complexity, such as EDI, under the guidance of senior team members.
Work with peers, Sales Representatives, and internal partners to ensure smooth execution.
Participate in cross-functional projects or initiatives as assigned.
Follow established processes and contribute ideas for improving efficiency or customer experience.