Customer Experience Representative (Inside Sales)

Kurt J Lesker Company • Jefferson Hills, PA

21h • Onsite

About The Position

The Customer Experience Representative (Inside Sales) serves as a key customer contact, managing orders and inquiries professionally and efficiently. As part of the inside sales team, the role supports revenue goals, delivers solutions, and connects customers with appropriate internal resources in a collaborative, customer-focused environment.

Requirements

• Associate degree and/or 3 to 5 years of customer service-related industry experience.
• Professional verbal and written communication skills.
• Competence in Microsoft Office applications.
• Strong interpersonal and organizational skills.

Nice To Haves

• Bachelor’s degree in business or another related field.
• Proficiency in all Microsoft Office applications.
• Experience with the Dynamics AX ERP database.

Responsibilities

• Answer incoming customer calls and respond to requests.
• Maintain a friendly, professional tone with customers and coworkers.
• Enter internet and phone orders into the ERP system.
• Gather requirements and route customers to appropriate internal contacts.
• Provide product and service information, generate quotes, and follow up on quotes.
• Support sales through cross-selling and upselling.
• Ensure completion of customer satisfaction surveys.
• Manage multiple orders and quotes to meet quality, service, and delivery expectations.
• Read and interpret contracts, terms, and purchase orders; engage sales or legal as needed to ensure compliance with company policies.
• Support continuous improvement and organizational changes.
• Assist in training new employees.
• Participate in ongoing training and professional development, including vacuum technology.
• Support sustainability initiatives and community engagement efforts.
• Perform other duties as assigned.

Benefits

• On-site gym and running/walking trail.
• Health and wellness programs, including on-site yoga, meditation, seminars, flu shots, biometric screening, an annual 5K, and waste pickup events.
• Medical, dental, vision, life, and disability insurance.
• Recycling program and electric vehicle plug-in station.
• Paid time off.
• 401(k) with employer match.
• Office-wide events.
• Employee recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree