Inside Sales Representative

Tireco, Inc • Gardena, CA

11d • $17 - $17 • Onsite

About The Position

As an Inside Sales Representative (ISR) for Tireco Distributors, you will maintain customer satisfaction by handling customer sales inquiries, introducing new products, answering inbound sales calls, and making daily outbound sales calls to support sales and marketing campaigns. The role provides sales and customer-service support through phone, chat, text, and email, and involves developing leads, assisting with applications, supporting product returns and warranty claims, and helping improve sales practices and business processes. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with rotating Saturdays; the position is based at Tire Distributor Xperts HQ in Gardena, California. Saturday phone coverage is performed remotely using company equipment. Compensation is $17.00 per hour plus uncapped commission; the posting says average performers earn $15,000 in commission.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in a similar or related position.
• Excellent customer service track record.
• Basic knowledge of Microsoft Office, including Word and Outlook.
• Availability to work Saturdays as part of a team rotation and cover phones remotely using company equipment.

Nice To Haves

• Telemarketing background is ideal.
• Familiarity with NetSuite is preferred.
• Enthusiasm for the automotive industry.
• Meticulous, self-driven, and effective communicator.

Responsibilities

• Provide exceptional customer service and sales support to customers and team members.
• Handle sales and customer-service inquiries through phone, chat, text, and email.
• Answer inbound customer phone calls.
• Make outbound sales calls to support company objectives as assigned by the manager.
• Record customer discussion points and other information in the Customer Relationship Management (CRM) system and coordinate follow-up activities.
• Provide customers with information about products, services, campaigns, and programs.
• Develop prospects and leads through outbound calls and online research.
• Assist the sales team and customers with new-customer and credit applications.
• Support product returns for new items and warranty claims.
• Maintain supplier point-of-sale brochures, catalogs, banners, and other sales-support materials.
• Compile recommendations to improve the efficiency and effectiveness of key business processes.
• Share best practices and implement improved sales practices with sales team members and management.
• Work rotating Saturdays and cover phones remotely using company equipment.

Benefits

• Paid weekly.
• Five days of sick time.
• Vacation time, with up to two weeks earned during the first year of employment.
• Paid holidays and floating holidays.
• Premium free medical and dental coverage options.
• Vision insurance.
• 401(k) with company matching.
• Life insurance.
• Discounts on tires and wheels.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED