Inside Sales

Universal Stainless • Dunkirk, NY

1d • Onsite

About The Position

The Inside Sales Representative supports customer relationships and sales activities within the specialty steel market. The role works closely with customers, outside sales personnel, and internal departments to provide accurate quotations, process orders, communicate order status, and support customer needs. The ideal candidate is energetic, positive, organized, and service-oriented, and can manage multiple priorities in a fast-paced, team-focused environment. Cold calling is not required.

This is a full-time salaried position initially scheduled onsite at the Bridgeville, Pennsylvania location, Monday through Friday, 8:00 AM to 5:00 PM. The role should be prepared to work onsite as required to support customers, collaborate with internal departments, and meet business needs. Work is primarily office-based in a professional, team-oriented environment, with frequent communication and coordination with customers, outside sales personnel, and internal manufacturing and administrative departments.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and listening skills.
• Strong organizational skills, attention to detail, and ability to multitask and prioritize competing demands.
• Ability to work effectively independently and as part of a collaborative team.
• Positive, professional, adaptable approach and willingness to support team and departmental needs.
• Strong problem-solving skills and ability to follow through on customer requests.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn specialty steel products, processing methods, and customer specifications.
• Sales-minded approach with the ability to support account growth and achieve established targets.

Nice To Haves

• Previous inside sales, customer service, order entry, or sales support experience.
• Experience preparing quotations, reviewing purchase orders, or coordinating customer orders.
• Experience in manufacturing, metals, industrial products, or a business-to-business environment.
• Business school education or an associate degree.
• Equivalent relevant work experience may be considered.

Responsibilities

• Build and maintain meaningful customer relationships that promote trust, satisfaction, and loyalty.
• Respond to customer inquiries and provide professional, timely customer service throughout the order process.
• Prepare customer quotations, including pricing and delivery analysis.
• Enter and process customer orders accurately and in a timely manner.
• Review customer purchase orders and contracts to confirm order details and requirements.
• Prepare customer invoices and provide customer status reports as needed.
• Coordinate with outside sales personnel to support customer accounts and sales activities.
• Communicate with production, mill personnel, and other internal departments regarding order status, scheduling, and customer requirements.
• Develop and maintain working knowledge of company products, processing capabilities, and specifications.
• Manage multiple customer requests, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
• Follow established company procedures and maintain accurate customer and order information.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• HSA and FSA options
• Company-paid life insurance
• Short-term disability
• Profit-sharing opportunities
• 401(k) plan
• Paid holidays
• Vacation benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed