Inside Sales Representative - Millwork

Builders FirstSource • Kennewick, WA

16d • $18 - $20 • Hybrid

About The Position

Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market, is seeking an Inside Sales Representative specializing in Millwork. This role provides customer service primarily to retail customers via walk-in, telephone, or email, assisting with inquiries on product selection, pricing, availability, and refunds/exchanges. The position involves actively selling company products and services, providing material estimates and quotes for items like doors, windows, and trim, and entering orders into the system while scheduling deliveries. The representative will also plan and manage their workload to meet productivity goals, participate in customer workshops, handle simple customer complaints, and assist with store operations such as housekeeping, signage, stocking, and inventory control. A key aspect of the role is observing and adhering to all safety procedures and practices.

Requirements

• High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Nice To Haves

• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (Doors, Windows, trim, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Benefits

• Commission compensation for earned commissions related to sales of eligible Company products and/or services
• medical insurance
• dental insurance
• vision insurance
• disability insurance
• 401(k) retirement savings plan
• PTO (including paid sick time)
• 8 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED